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“Rudy, the store manager at this location, made this experience worth the drive! Coming from Fort Worth, we decided to try on some sunglasses on a whim! When I tell you Rudy went above and beyond to not only help us figure out what frames and lenses we liked, he also took the time to explain in detail each one we chose! When people say “it’s the customer service that brings us back”…this Oakley store and specifically Rudy, is the prime example of this! @Oakley Corporate, give this man a raise!
Thank you again for making the experience great!”
“Customer service was everything I needed!!!! We were greeted when we walked in, I always appreciate this acknowledgement. It was a busy Friday evening but the staff were all attentive and available. This is why I shop in store versus online. Two thumbs up to whoever did the schedule and made sure the store was adequately staffed. A+”
“We went in to get a skateboard for my brother and had Trinity helping us. She was so nice and helpful. She did an amazing job putting it together to. My only complaint would be the music in the store was a to loud lol”
“Shopped here 6/13/24. Thank you so much to the gentlemen who assisted me for Father’s Day shopping, Alan. He helped me put together outfits for my dad and husband and I also saved so much money. He was so friendly to me. Thank you so much.”
“I just started shopping here a few months ago, and I'm glad I did. The store is well organized and clean, very easy to find what you're looking for and things you weren't looking for but must have. The prices on somethings are a little expensive for outlet prices, but definitely cheaper than regular price. The employees are helpful and polite.”
“This place is always organized. The staff is always going out their way. More stores need to be like this and give the customer a great experience thank you Merlin for all your help on my last visit ! guys. Go check out all the deals every day.”
“Vanson the assistant manager was very helpful and took his time to help me locate the belt I wanted. After purchasing he even sized the belt for me. His attention to detail and great customer service skills guarantees I will return!”
“Alexis was great best experience I stopped going to the Levi’s store because of the horrible experience i had in Allen with Matt ! His behavior was appalling and just down right rude and disrespectful.i couldn’t believe the way I was treated in Allen I tried to get a corporate number so your company can know how he is treating his customers in front of children as well he degraded me in front of my children and thought it was funny please be aware if his behavior . Alexis at Grand Prairie needs to be a prime example of the for front of your store and representing your company . I purchased 3 pairs of Levi’s and she made me feel valued I was feeling down that day due to image issues going through cancer . You just never know what that customer that walks through that door is going through so please thank her for her great customer service!”
9AM - 9PM
2503 I-20, Grand Prairie
Mens Clothing
“DAISY AND BJ WERE AWESOME. THEY WERE MOST ACCOMMODATING. THEY HANDLED MY ISSUE WITH FRIENDLY AND KNOWLEDGEABLE SERVICE AND UNDERSTANDING. BJ AND DAISY BOTH DESERVE A PROMOTION IN MY OPINION.”
“Came in to purchase a suit jacket for my husband, ended up walking out with a whole suit set plus belt socks and shoes, the quality of the suits are amazing and the customer service was even better. Ashely was amazing and we will definitely come back again !!!”
“I like this store, but they need to update their phone number, get more locations, have more than one shipment a month, and stop closing during store hours without updating your websites such as Google. People are driving a good distance to get to your store, only to find out it’s closed. That’s their downfall unfortunately. The customers stating they were told they can only do store credit… it literally says that in the store. Pay attention guys, small shops don’t really allow returns with a full refund the way you paid.”
“Visited this afternoon with my husband to find a suit for a wedding today. Cierra is extremely knowledgeable and extremely helpful. We haven’t suit shipped in a while, so I really appreciate her attention to detail. We will definitely be back! She’s awesome.”
“Responding to a gentleman named Dontae R., i work at lucky brand and no male works there. Only women have been working there for about 8 months now. I believe customer got confused and thought a customer was an employee. My coworker did approach this couple and asked if they needed help with anything. I’m sorry about the confusion and I hope you come again and we can assist you better.”
“I came by the store a week ago to buy my first pair of true jeans and the customer service was amazing!!! Very helpful and thorough in finding what i was looking for i will definitely be back to this location specifically for Isabelle!!!”
10AM - 8PM
2950 I-20 Suite 485, Grand Prairie
Mens Clothing
“Grand Prairie location:
I had an great experience at Polo thanks to Frank, the head of merchandising. He was incredibly knowledgeable, attentive, and went above and beyond to ensure I found exactly what I was looking for. His expertise and professionalism truly made a difference.
Exceptional customer service, l'll definitely be back.”
10AM - 8PM
2950 W Interstate 20, Grand Prairie
Mens Clothing
“So I never been in here the lady that helped me today was really nice and I love the fact that they had my size , I for sure will coming back to the store great sales!!!!”
“Went to return an online purchase but ended up leaving with a couple of new ones. The store is clean and well organized. The men’s section has fewer options than the women’s—maybe it’s being remodeled?! I haven’t been back since 2019, but every visit in the past I’ve always found unique items at great prices. Their jewelry section is definitely underrated, with tons of deals on men’s Zegna pieces. The store associates are welcoming and friendly—Shain helped me out that day. I’ll definitely be back soon!”
“I LOVE THIS PLACE!!!!!! Always surprised with new items they have exclusive ? ?
Hope it remains open forever !!
Clerks are kind people !
Although clerks get confused on item pricing…. But I asked why my shorts wer being charged double , clerk was kind enough to fix the error , I personally pay with cash ? ???????”
“Love that all the staff are wearing mask and very helpful. The ladies are so nice and all asked if we needed help. One of them looked like she was the manager and she knew everything, answered all the questions I had about the suit. Informed me about all promotions, will be returning to these young ladies!”
“The sales and check out young lady were awesome! My husband is a picky shopper! Both were patient, helpful and friendly! I'll definitely be back! Thanks everyone!”
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“My experience was and is Always amazing, I have the absolute Best Sales Person I shop with Ms. Chantel, she's product savvy and Don't waist my time.?”