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“Awesome employees! Jordyn helped me find my size and recommended several styles for me and washes to try on. I left very satisfied with my new jeans. Another employee assisted too and they were both very friendly, funny and helpful! Thanks girls!”
“Bought a T-shirt from here and had a great experience. The staff was friendly and even recommended some great local spots to eat — really helpful for an out-of-state visitor like me.”
“I have been using Mylinda for about a year and have absolutely nothing negative to say! I go every 4-6 weeks and my hair has never looked better! She is always willing to try new things but will also tell you if what you are wanting would not look good and she’s always right on!”
“Jack was the nicest sales associate ever. He helped me immediately with shoes, didn’t even need to tell him my size bc he looked at the box I already had. He immediately brought me over two different options and gave me a great pitch as to why they were so comfortable and showed me even more options online. He was also helping another shopper at the same time, giving both of us the perfect amount of attention and juggling both sales with ease. He was knowledgeable and so friendly 10/10 experience bc of his service!”
“Sydney at your Grapevine location was absolutely WONDERFUL! She was extremely helpful, knowledgeable, kind and pleasure to chat with. Did I say how much I LOVE my shoes I bought that day thanks to her !!!!”
“⭐️⭐️⭐️⭐️
This boutique definitely has a LOT to choose from—the selection is huge! That said, it almost felt a little cluttered, which made it harder to spot different or unique items. Prices were also a bit on the high side, but not unreasonable for a boutique in the area. Overall, not a bad experience at all—worth checking out if you enjoy browsing through a large variety.”
“Very kind and helpful, clothes soft and real hand woven cotton fabric from Nepal. Got a beautiful stone gray skirt and it’s so soft and comfortable! the embroidery details are so cute. came out to be about $60, not too bad.”
“Tre was easily one of the best retail employees I’ve ever met in my life. He was awesome and super accommodating. He had answers to all my questions and helped me even while he was clearly busy taking care of other stuff in the store. The other lady that was working with him also seemed really sweet but I don’t have her name unfortunately. Not to mention the deals here were ridiculous. 100% cotton outerwear jacket for 25 bucks is a no brainer. 10/10 recommended for anyone to pass by”
“I ordered a top online, but needed expedited shipping. I emailed the owner, Sylvia, and she was quick to help with no extra charge! I will be shopping again :) Thank you!!”
“I had bought the wrong size on Black Friday because I got a little carried away. The manager at this location went above and beyond to help me get the shoes in my size. It was the last pair!!! I drove to 3 different locations to find them and if it hadn’t been for his professionalism as well as efficiency I wouldn’t have been able to obtain them. Will most definitely make the drive back this weekend to shop there!”
“Thanks to Rex made my decision easier. Explained the specials going on. Rex is super friendly, helpful and knowledgeable. Thank you Rex!! My Grandson is super Happy.”
“The staff at The Palm Tree Store were absolutely amazing. They are so fun, inviting, and full of positive energy! The vibes in the store were incredible from the moment I walked in. Jennifer helped me choose the perfect outfit and was so personable, making me feel so taken care of.
The Christmas décor was all pink and so fun, giving the store a festive and unique feel that really stood out. I’m from Utah, and I would honestly fly back just to shop here again! This is the kind of customer service and atmosphere that keeps you coming back. I highly recommend The Palm Tree!”
“Really love Papaya as a customer! Clothes is affordable & cute. The store is always clean & organized. I would disregard negative reviews as ive read reviews made public by some of these people & to be honest they just seem to be whiney people. The only thing I could complain is the store policy that their corporate has established, as it doesn't offer refunds only in-store credit. *not employees fault* so take it easy Karens. ?”
“If there was a ten star id give it! They were very very on top of letting me know when the item I was looking for come in! And were so nice to my husband when he came in to pick them up! Genuinely amazing service and wonderful people!”
“Renee is the best! After a couple bad experiences for my daughters at other places, we finally found the only place we'll do piercings. I knew we found the right spot when she pulled out a tiny ruler. :) We've gotten four sets of ears done here--every time Renee is so patient making sure the marking are the the best spot. They always turn out perfect and heal quickly. Whenever anyone asks for recommendations for where to get ears pierced, I always send them here!”
“We shopped in the girl section. We found some good items. There wasn't an abundance of inventory in this section. They did have quite a few jean styles. The store was clean and well organized. It is spacious. Check out was easy. We did get hassled to get the store credit card and had to decline it repeatedly after saying no the first time. I don't like to be hassled. Plenty of novelty type stuff on clearance at registers.”
“River greeted us as soon as we walked in and helped us find what we were looking for. They were so helpful and kind, a raise is needed immediately! 💅🏾12 out of 10 stars!”
“Good customer service! I stopped by to make returns of J.Crew and J.Crew Factory items purchased online and had no problems despite what the website says. (Yes, you can return both J. Crew and J. Crew Factory to this Factory Outlet location.) I didn't spend any time shopping in the store but the customer service was on-point.”
“Brand new remodeled store for all the updates needed for the 21st century!!! Here in Grapevine Mills, they took over a bigger place and made it their own..,,........ The managers deserve a hearty pat on the back: congratulations for knowing this had to be done out here !!!”
“I needed something new for an upcoming event . Ashley L helped me out finding many suggestions I left totally satisfied. My new outfit Ashley assembled with me makes me feel slim and it’s really comfortable . Thank you for the suggestion and amazing customer service I will be back! Kay”
“So it’s not an issue but I just think management might want to know- My husband bought a jacket from here yesterday. Maybe we should’ve checked it better in store, but I’m pretty sure this item is a return no one checked properly before putting it back on the floor. One of the buttons is broken on it (our fault for not checking) and we got home and realized one of the pockets has unused condoms in it. I’m not even joking. They’re in the wrapper so it’s no big deal, but yall might want to start checking that stuff lol.”
“To the employee who helped me purchase a gift card on Sunday evening ( Catherine? Or a name that starts with C), thank you!! Your customer service skills are outstanding and the care you showed to properly pack the receipt and the card show how much you care about customers.”
“Calvin, thank you SO much for helping me this morning. I was attending a conference and quickly realized I was under dressed. I panicked and left the conference and ran to Ann Taylor. Calvin helped me quickly and put together a full outfit. I bought a full suit with a shirt that would complement my shoes! Calvin was so helpful!!! I was able to walk out of the store with my new clothes on. Thank you a million Calvin!!”
“I have been coming here 19 years. This is my favorite clothing store. The store is so organized with so many cute displays. Most of my wardrobe is from this location. Always treated like a Vip by the staff. I am actually on my way there now.”
“Very large range of clothes, innerware, accessories, beauty and personal care products, travel items, shoes and footwear for all genders and all ages. Wheelchair accessible. Kids friendly. Large parking in free parking lot.”
“This store has some really nice school clothes for teens. The shorts and pants have style to them and they are nice. Nice teen clothing store with great coupons and deals too.”
“I visited the American Eagle side of this storefront. I found everything I was looking for in my size. There is a great clearance section that has a large number of products. I interacted with 2 of the employees, and they were both helpful in their own ways. The check was not bad, and I signed up for a rewards account.
The store was neat and tidy.”
“Absolutely Incredible store! Trisha ad Deirdre are very friendly, helpful, stylish and hospitable!
This is my first purchase from them, and they were the best!”
“Good location in the mall, the store is always well organized and the associates are helpful. I usually come to do online returns and they're always very quick.”
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“A lovely shop, quite a gem actually for fun/cute/trendy gifts for yourself or to spoil others with a limited budget. I would have bought more and come back often if I didn't have to carry the gifts I found there in my luggage back home... The lady was kind and welcoming.”