The Verizon store in Grapevine offers a wide range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful, knowledgeable, and patient staff who provide great customer service without being pushy. Many reviews highlight the excellent support from team members like Tamika, Kesha, and others, who go above and beyond to assist with issues and ensure a positive experience. The store also provides convenient options for online ordering, in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Customers transitioning from other providers, such as AT&T, praise Verizon for setting up reliable home internet suited for gaming, streaming, and work, which was not available elsewhere. Overall, the store is known for friendly service, helpful staff, and convenient shopping options, making it a trusted choice for mobile and internet needs.
Shawn was very helpful and knowledgeable of the phones. He was kind, patient, and not pushy; did not try to sell me something that I did not want. I had to leave the Southlake location earlier in the week due to sales pitch. Some people just want the basic phone.
June 2024
Great customer services! Thank you very much Kesha and Tamika for the great experience with our Business account. I will definitely be back!
June 2024
When my daughter's phone broke, Tamika helped us through the process, which had some complications. She was incredibly patient and upbeat, and delivered one of the best customer service experiences I've ever had. Thanks, Tamika! You made our day. ?
