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“Came into Grapevine Mills after the wait was too long at Lewisville. Marco was quick, thorough, patient and incredibly helpful. Easiest experience I have had upgrading a phone. Very satisfied with the new phone and the customer service was outstanding. Highly recommend visiting this store for your cell phone needs.”
“Anna and Grace, Thank you for helping me find the best deal, most affordable, dependable phone. I went in looking for a really good dependable work phone, and You two made the best difference! Quick, acknowledgable and your expertise made me most satisfied. Your patience, welcoming spirit was astounding. I will definitely be back!! And maybe more devices.”
“Alyssa was very personable and helpful. I was going through a very stressful situation and needed to change my phonetic number. She was able to help me quickly, talk about my options, and just had a genuine conversation with me in between that truly made the customer service experience and my day better!”
“Derrick was amazing! He helped me with my many questions and was able to get me discounts that I never knew about. He really looks out for good customers. AT&T needs more employees like him.”
“I bought a $1200 TV discounted at the farmers branch Best Buy outlet but I had heard that open box TV sometimes don’t have a remote control so I asked at the point of purchase how this would be handled and whether I could do it at my local Best Buy in Grapevine. The manager assured me that Either location would replace any missing items or I could return the TV entirely within 15 days no questions asked. When I got home an hour later, only the TV was in the box no mount, legs or remote control and no Manuel was included. I drove to the Grapevine location and explained what happened. At first, I was told there was nothing they could do, but when I said, I’m surprised to be lied to when dealing with Best Buy. The representative asked me to hold on and from that point forward I saw nothing but an absolute commitment to getting me out the door without paying another dime for the missing components. James and Duncan did a great job replacing the missing pieces with generic components at no cost to me. Of course I would rather have the namebrand originals, but this was not their problem or their mistake and still they made it right.”
“Rafael was wonderful and helped us get a couple phones. The assistant manager Becca tried to upsell us to a warranty we didn’t want but other than that it was a great experience.”
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“Ariel, is a great asset to your company. She assisted us with the upgrade of my phone. She also gave me enough information to make me feel comfortable with the upgrade.
My husband and I appreciated very much her kindness, knowledge and patience.”