The Verizon store at 701 Indian Trl in Harker Heights is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the helpfulness of the in-person wireless sales consultants, who assist with upgrading phones such as Apple iPhones, Samsung Galaxy, and Motorola edge+, as well as choosing the right Verizon plans. The store offers wireless accessories, exclusive Verizon services, and current promotions. Multiple reviews highlight staff members like Josue and Ty for going above and beyond, being patient, and providing exceptional support—some even helping customers transfer back from other providers. Reuel is frequently mentioned for his professionalism, quick problem-solving, and friendly attitude, often resolving issues within minutes that others couldn’t fix after hours of effort. The store manager, Dashon, is recognized for his dedication and expertise, even saving a customer from a serious phone issue. Overall, the store is seen as a reliable place for personalized, professional service, with staff willing to go the extra mile to ensure customer satisfaction.
Gabe Neely at the Verizon Authorized Retailer in Killeen provided excellent service. He helped me get my phone fully set up and resolved all my technical issues quickly and efficiently. Very knowledgeable, patient, and easy to work with. Highly recommend working with him if you need anything.
April 2026
Damarii & Terence were fantastic!! They helped through every step of the process! They made sure to assist in me getting the best price for my new phone!
April 2026
Gabe helped me get wifi set up and was very patient with all my questions!! So happy i chose verizon
