Navy Federal Credit Union
Banks ,
Mortgage Lenders ,
Credit Unions
Hours:
12510 Bandera Road Suite 101, Helotes TX 78023
Hours
About Navy Federal Credit Union
Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families, offering great rates, discounts, and award-winning 24/7 member service. With over 370 branches worldwide, it supports those who serve by providing friendly and knowledgeable staff. Customers frequently mention excellent experiences, highlighting staff members like Orlando, Narisa, Socorro, and others who go above and beyond to assist with complex situations and provide reassurance. Staff are described as professional, patient, and dedicated, often staying late to ensure members’ needs are met. Many reviews praise the welcoming atmosphere, with employees consistently friendly and helpful, making members feel valued and cared for. Navy Federal’s commitment to service and understanding of military life shines through in positive interactions and personalized assistance. Insured by NCUA, the credit union continues to be a trusted financial partner for military members and their families, emphasizing their motto: "Our Members Are the Mission®."
Most Recent Reviews
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September 2026
The customer experience is getting worse, both from a product and in-peerson service perspective.
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August 2026
Customer service was great and was fast handling my request.Young lady was really friendly and helpful.
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August 2026
I've been a member for over 40 years. Navy Federal Credit Union is an exceptional financial institution, I just wish there were more locations available.
More Comments(64)
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Helotes, Texas