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March 2024 by Simon Tagne
First time ever writing a review. This will be a good complex if under good management.Staffs are very unprofessional and work with an attitude. The leasing office never takes accountability for anything.- Apartment infested with roaches since day one. You have to run behind them for the unit to be treated as it should.- Their online payment portal doesn't work, they don't take accountability. Their solution is go bring a money order. They don't understand acknowledging, owning, and looking for ways to remedy the problem. Telling you they will charge you a late fee for it. You've got to be kidding me. Take care of current residents!- Their failure to communicate is your responsibility. The day prior to me moving in, I was at their office and they didn't tell me I needed to bring a money order when moving in. When I can for the key the next day, one of the staff literally told me that I should know that I need to bring a money order when moving in. That all apartments in Houston do the same, which is absolutely false!Patrol or security guard is just a portrait. Loud music at midnight throughout the night and he does nothing.Work on your staffs and how you handle residents' complaints.
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February 2024 by Juan Fonseca
I don't give this complex a single star, the staff is incapable of doing things right, I had to move on March 1, 2 days after moving in, they don't want to show me the apartment because it's not ready, I went to take a tour because of what I saw through the blinds and windows all dirty deteriorated the porch doors in poor condition to anyone looking to rent in that place I do not recommend it very badly all the office staff is more I paid application and administration fees and they did not return them but much better because I did not sign the contract before if I hadn't been more upset
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February 2024 by Kenneth Paulk
Nice working across the street
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February 2024 by Amparo Lopez
These are very beautiful apartments and above all very clean, the staff is very pleasant and always welcomes you with a smile, I am grateful to have found these apartments
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February 2024 by Rubisel Bazan
I have lived in Royal Oaks since 21 and I am very happy to renew again, thank you so much Miss Patty and Narcy for your time and your very special work ??Thank you
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February 2024 by John Jerome
Thus place really good place to live at expecially if you go to houston community college by alief
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February 2024 by Kayla Leager
My pros:- Price for what you get can't really be beat in the area- Relatively helpful staff- Grounds were pretty well kept overall- I personally never felt unsafeMy cons:- Unruly/rude neighbors (loud music/screaming kids/stolen packages)- Dogs were rarely on leashes/sometimes were just let out completely unattended. My small dogs almost got attacked on more than one occasion- The parking situation in my part of the complex was kind of rough past 6pm- No one really listens to the dates/times for trash service, leading to trash bags outside doors constantly- Had a roach problem despite constantly cleaning our apartment and doing everything we reasonably could to prevent them- Something in the apartment was always broken- Maintenance could either be super quick or take a week to come fix somethingOverall my experience at 2828 was not a great one, but I know other people have had great experiences!
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February 2024 by Loly Barillas Barillas
The rent is very expensive, the maintenance service is very bad, very bad. They don't care about the well-being of the tenants. I am disappointed and do not recommend that property... it is the worst
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February 2024 by Jose A
Just another westchase apartment complex with ppl selling bud out of their apartments and security guard doing as little as possible as gates are consistently stuck open.
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January 2024 by Suleidys Destrades oliva
I love this place so much that I have already moved, thank you very much ? to the entire team and Narcy, thank you very much ?
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January 2024 by Tiffany McBeath
The leasing process is easy. Office personnel are very helpful and accommodating.
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January 2024 by Odisa Puerto
I was in the process of my uncle deciding to rent an apartment in that complex, I can tell you that it is a very cozy and very nice place.I would like to thank Mrs. Narcy, who is a spectacular person, she takes care of you with divine love, she explains everything step by step and she accompanies you to the end throughout the entire procedure. I recommend that when you go looking for an apartment, you look for it with all your heart, I don't know. they will regretThank you Narcy for giving my uncle so much help.
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January 2024 by Esperanza Hernandez
I LOVED THIS PLACE, I hope to stay here for years! Narcy is the best, everyone is a sweetheart, thank you very much for everything! ?
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January 2024 by Maggie Brooks
I love this place! Great staff too! Keep up the good work!
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December 2023 by Angela Spearman
I absolutely love my complex. I have moved around a lot but this is the first time I feel HOME!!!! No matter the situation this property does everything they can to let residents know we matter. I HIGHLY recommend this complex!!!!
