Cypress Ace Hardware on Jones Road in Houston is the biggest Ace in the state, featuring a well-organized store with a broad selection of tools, paint supplies, and home improvement essentials. Customers consistently highlight the exceptional customer service, describing the staff as friendly, approachable, knowledgeable, and willing to go out of their way to help. This creates a welcoming and personal experience that feels easier and more reliable than big box chains. The key department receives particular praise for its service, where a persistent and knowledgeable associate provides great help, successfully copying keys where other stores could not. Staff members are noted for being extremely helpful, full of energy, and making shopping experiences much easier, often greeting customers and taking them straight to what they need. The associates are happy to help in a timely manner, making customers feel right at home. Overall, it is a highly recommended and favorite hardware store for its convenience, fair prices, and wonderful, stress-saving service.
I like the variety in this store. The staff are always friendly and helpful. I enjoyed interacting with Mary particularly. She is always ready to help and makes you feel like a friend.
November 2025
Great store with what you need to get the job done.
November 2025
Great Ace Hardware, friendly staff and great customer service
