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December 2023 by Preston Barry
I have always said this and always will if you are a tow truck driver or even work for a yard/lot like this you probably already failed at life such a long time ago. Pathetic I tell you. Nothing but crooks working here. Do yourselves the favor and just pay and take it as a learning lesson to be a little more careful because the guy working at the office when you walk up here was so rude and disrespectful to the guy in front of me when the guy had a language barrier and was just trying to ask questions. Not to mention you stand in an open cul de sac with no cover while you wait to get your vehicle back. This place made me feel uncomfortable and screams shady. So sorry for people like this
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November 2023 by Dianela Fonseca
I was in that place today, and the colleague who was on duty today has no education, she is rude, she doesn't have the slightest idea of what it means to respect an adult person, just because I didn't know that the door where they are given the documentation, it cannot be opened, and I opened it, I was scared to hell, and he said other offensive words to me that I could not understand. and she used racism with me, I don't know how to speak English although she spoke Spanish, because she is the daughter of Hispanics, she offended me in English, that happened today at 2:15 p.m. area 5
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November 2023 by Jenri Herrera
Crooks, illegal towing of apts vehicles and random parked vehicles, charge differently from what their prices are, they work with thief towing companies be careful ya’ll .
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October 2023 by Sarah S.
We were extorted here and taken advantage of. I will be reporting this "business" although I'm sure nothing will come of it.If you work here and you're reading this review, you suck.
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October 2023 by Erica Chonde
They are soooo rude one crazy lady don't even know how to talk to people I couldn't see her face but I saw her big fat hand this lady who worked on Oct 2nd 2023 around 3pm was rude and mocking our accent with her fellow while we could hear her on that tiny speaker such ugly rude people
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October 2023 by Diana ENUFSD
KUDOS to the woman that was patient and nurturing when I had a break down from retrieving my deceased brother ID once I found out his car was auctioned off I hate I didn't get her name but she was very nice and helpful and did what she could.
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September 2023 by Tori N.
Called them and they said I needed to sign a paper to release a car even though my insurance company said they'd get it. Came all the way here and the car was taken already. Don't believe everything they say, just call before you come to see if it was taken yet.
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September 2023 by Tyffani J.
worst place ever. "employees" are rude af!!! i feel aorry for anyone who has the misfortune of having to deal with these "people"
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September 2023 by Mark Bell
BEWARE!!! These guys have no respect. They take your unfortunate circumstances.as.a joke. They are all thieves with the state laws on their side. Shame on you local, and state government.
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September 2023 by Joyce Kelly
Their customer service representative is rude, unprofessional, illiterate and she belittle their customers who are already stressed.
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September 2023 by Jose Gil
No one will ever give a good review lol. If your going there it's because they towed your car.
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August 2023 by Jari Fuller
They were ok, somewhat helpful. More helpful over the phone about what to bring. Face to face customer service could have been better, but they weren't overtly rude. It's kind of obvious they have you over a barrel so don't expect much.When it was time to go get the car. You just have to walk around the lot to find it. No directions or helpful tips. Thankfully the lot wasn't too large, so I was able to find my car. Luckily, with the flasher were still on...so that helped. My advice, be patient. There's an extra fee, if you pay with a credit card, $5.51 on my receipt (I think it's 2% of your total). But they also don't make change, so you'll need to bring exact change if you're paying in cash. They had my car for 59 minutes, according to the receipt. I paid $281.19. It's just one of those things in life that you have to deal with. It sucked, but not the end of the world. ??♀️
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August 2023 by rr
I would give them -5 stars if I could. This is the rudest customer service I have ever experienced in my adulthood. The call center representative female was very rude, when I asked her to repeat the information in order to pick up my vehicle she sighed and said, "really"? In a begrudging manner. When I went to pick up my vehicle the representative at the window, which was an Hispanic male told me I could not see him and that it's none of my business what his name was, when I asked. When I ask for the manager he told me it was Sam, and referred me back to the same phone number that I already had. Please avoid this company anyway possible.
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August 2023 by Angela Owens
Pay cash or use a Visa or Mastercard (NOT American Express, NOT Discover) and add 2% to the total bill...as if it wasn't already ridiculously high! You better hope to have one of these forms of payment because, otherwise, you gotta find someone else to take you back over there in a few hours! Also, your bill total has gone up due to the fact that there is going to be another day added!!
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August 2023 by Mark B.
BEWARE!!! These guys have no respect. They take your unfortunate circumstances as a joke. They are all thieves with the laws on their side. Shame on you Texas Government!!!
