AutoZone Auto Parts in Houston, TX is a leading retailer of automotive parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers often visit this location for their auto parts needs, such as brake fluid, power steering fluid, oil, filters, and other essential vehicle maintenance products. The reviews of this AutoZone store are mixed. Some customers have had positive experiences, praising the helpfulness and professionalism of the staff. For instance, an employee named Mike was described as friendly, knowledgeable, and went above and beyond to assist a customer who was having a bad day. Another customer, Anthony Ponce, the manager, was also highly commended for his exceptional customer service, including locating all the needed items and even installing the windshield wipers. However, not all experiences have been positive. Some customers have reported encountering disrespectful and unhelpful staff, with the store manager appearing to dislike his job. One customer even avoided the store for months due to the lack of assistance and everyone seeming to be on their phones. Overall, the reviews suggest that the quality of customer service at this AutoZone location can vary significantly, with some employees providing excellent assistance and others being less than helpful. Customers who visit this store may want to ask for specific employees, such as Mike or Anthony Ponce, to ensure a positive experience.
Everyone here is extremely helpful and professional. I needed to replace my battery and they got me what I needed in minutes.
June 2025
She was great. I went to go get Brake Fluid and Power steering fluid! Asked if someone could put it in for me, and she said they don't do that anymore, but she told me she'll tell me where to put it. We opened the hood and found that it was over filled? She then said, come back in so she could refund me!
June 2025
Great place great salesmen great prices lots of parts and accessories
