AutoZone Auto Parts on FM 1960 W in Houston, TX, is a well-known retailer offering a wide range of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers frequently praise the helpful and friendly staff, with employees like Brandy, Nathan, Bethany, Jimmy, Tracey, and Nolan going above and beyond to assist customers. Brandy and Nathan are noted for their knowledge and quick service, especially with battery replacements, while Bethany is appreciated for her prompt and exceptional customer service. Although one customer did not find a solution to their problem, they appreciated the effort and kindness of the staff. Longtime customers have expressed loyalty to this location, highlighting the dedication of staff members like Tracey and Nolan, who keep the shelves stocked and provide helpful service. Overall, the store is recognized for its helpful employees and commitment to serving the community.
Manager was great. I went to return a blower motor for my truck AC that didn't fit and he tested my old one, turned out it wasn't the motor it was the resistor. Saved me time and money. Great customer service.
June 2025
I did not end up finding a resolution to my problem , but Jimmy went above and beyond and was extremely helpful and kind , I appreciated his help a lot. Thank you for trying :)
June 2025
Everything I needed was easy to find, and the cashier was very prompt and efficient
