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December 2023 by Maria Ruiz
This place sucks. They canceled my appointment 2 times.They said they called me and sent me a text message to confirm my appointment and I did not receive neither and I had proof they didn't do neither they tried to blam my phone provider for the messages or call not going through. I also confirm my appointment online and they said that way not proof for confirmation. I talk with the manager she wasn't any help at all. I definitely don't recommend this place at all complete waste of time.
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November 2023 by Aiden Ngo
I am the owner of the property and avenue 360 send fake checks twice in the pass 2 months causing the bank block my account and charged checks refund fee of $50 each check. How come they can send a bad checks to pay for the rents? That’s illegal practice of the Avenue 360. I tried to file BBB but the company doesn’t register with BBB.
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September 2023 by Mariela Monroy
This clinic used to be great ive been coming for like 6 yrs until after covid they no longer care i make an appointment and doctor no shows last minute they rescheduled me and i was late 15 minutes they couldn't see me and requested reschedule all i was here for was to go over results she stated i could reschedule over the phone visit but before i made the appointment and had to take off work i asked if it could be over the phone they stated no. So im not sure whos running this clinic but will definitely start looking for a new place. ?
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September 2023 by Caroline Smith
Avenue’s presence and energy has always been appreciated at the UHD Health Fair; however, there was an issue that occurred at the most recent one. As a good practice, I take part in the STD screening that is offered. In March, the volunteer who collected the blood sample was not paying attention to the task at hand and did not use proper procedures causing cross contamination. As a result, I received a false positive result for syphilis. You can only imagine my horror.I was advised to visit the clinic in person for a full blood draw. I cancelled appointments and left work to do so immediately. While waiting to be seen, I was asked to complete a general screening questionnaire which I did. I was then sat in a patient room and told the doctor would be in soon. Before a doctor arrived, two other representatives visited without solicitation or authorization. They offered assistance and advice regarding alcohol use which was kindly denied. I was already reluctantly there for one thing and one thing only and under great distress.Of course, the results received over week later cleared my confusion and burden as I was told that did not, in fact, have syphilis.Moving forward, the insurance company denied payment for the $190 charged for the blood draw. I was also charged an additional $68 for the unapproved, unwanted, and unwarranted services they labeled as “alcohol screening/counseling”. Moreover, the copayment that was made at the time of the services that were sought was not deducted properly.Numerous messages have been left with Aracely in the Heights location billing department over the past month to clarify the billing situation. I’ve left multiple messages asking for a revised invoice to reflect the $190 cost of the lab work less the $25 deductible which will be paid upon receipt. Unfortunately, I have yet to receive a single call back.Although no one at the clinic has the time to answer the phone or respond to messages, they easily found the time to report me to collections for $192.15. I contacted the collection agency who put a hold on the account to offer more time for me to get situation sorted with the clinic. I’ve now sent correspondence in writing via first class and certified mail in hopes of a response.As a valued community partner of UHD, it is beyond disappointing to see such predatory and neglectful practices that are realized once a person is a patient. I’m out almost 200 bucks (equates to my grocery bill for two weeks) because the volunteers joke and play around more than they pay attention to proper techniques and practices. This doesn’t even take into account the work time that was lost for the appointment and multiple attempts to remedy the billing issue, or most importantly, the desolation, bewilderment, and embarrassment I felt for over 10 days.I only hope that our students are treated with more conscientiousness and respect. I, for one, will not refer anyone to this organization again.
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September 2023 by Cynthia Alberto
I’ve gone to Avenue 360 (Heights for medical and Midtown for dental) and it’s always been quick to book appts and speak to customer service. I’m not sure what changed in May but no one returns my calls anymore for lab results or billing questions. I don’t know what’s going on but things are changing and that’s unfortunate because Avenue 360 was always been a reliable place to go to.
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September 2023 by Duane M.
To anyone who faces homelessness or in need of any public assistance. DO NOT let Avenue 360 get you into their system. I was in a desperate situation finding a safe place for my mom and I. They have all this assistance on their website. It is all false and they know nothing about health and wellness. They referred me to a complex that is run down and poorly managed. They said they had to pay double deposit and outrageous application fees. My mom was in the hospital and she didn't receive her social security benefits for 4 months because they were being deposited into a personal account of a group home we stayed. I suffer from Anxiety, Stress and depression. This entire experience has done nothing but trigger all those mental issues. It is a federally funded program and it gets millions of grant money to assist with homelessness. It is alarming that they are completely draining our system at the cost of our pride and integrity. Please save yourself from falling victim to this organization. I have every piece of documentation where I have beg for them to help me help myself. The only thing that will be a positive outcome is this. They called APS and made a complaint about my care for my mom. I have taken care of her for 3 plus years with no help from the State to be compensated. They want $400 plus dollars from the $1500 my mom gets a month SSDI. Well she received the first one in 5 months and now they are wanting me to turn it over to them for this horrible apt. They didn't help with furniture for a month and a half. We had ants and no toilets working for the first month and a half. Well the case manager was who called them. The lady came out and was shocked because she saw the way we live and said they need to be investigated.It is not worth any dollar they are assisting with.
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September 2023 by Caroline S.
Avenue's presence and energy has always been appreciated at the UHD Health Fair; however, there was an issue that occurred at the most recent one. As a good practice, I take part in the STD screening that is offered. In March, the volunteer who collected the blood sample was not paying attention to the task at hand and did not use proper procedures causing cross contamination. As a result, I received a false positive result for syphilis. You can only imagine my horror. I was advised to visit the clinic in person for a full blood draw. I cancelled appointments and left work to do so immediately. While waiting to be seen, I was asked to complete a general screening questionnaire which I did. I was then sat in a patient room and told the doctor would be in soon. Before a doctor arrived, two other representatives visited without solicitation or authorization. They offered assistance and advice regarding alcohol use which was kindly denied. I was already reluctantly there for one thing and one thing only and under great distress. Of course, the results received over week later cleared my confusion and burden as I was told that did not, in fact, have syphilis. Moving forward, the insurance company denied payment for the $190 charged for the blood draw. I was also charged an additional $68 for the unapproved, unwanted, and unwarranted services they labeled as "alcohol screening/counseling". Moreover, the copayment that was made at the time of the services that were sought was not deducted properly. Numerous messages have been left with Aracely in the Heights location billing department over the past month to clarify the billing situation. I've left multiple messages asking for a revised invoice to reflect the $190 cost of the lab work less the $25 deductible which will be paid upon receipt. Unfortunately, I have yet to receive a single call back. Although no one at the clinic has the time to answer the phone or respond to messages, they easily found the time to report me to collections for $192.15. I contacted the collection agency who put a hold on the account to offer more time for me to get situation sorted with the clinic. I've now sent correspondence in writing via first class and certified mail in hopes of a response. As a valued community partner of UHD, it is beyond disappointing to see such predatory and neglectful practices that are realized once a person is a patient. I'm out almost 200 bucks (equates to my grocery bill for two weeks) because the volunteers joke and play around more than they pay attention to proper techniques and practices. This doesn't even take into account the work time that was lost for the appointment and multiple attempts to remedy the billing issue, or most importantly, the desolation, bewilderment, and embarrassment I felt for over 10 days. I only hope that our students are treated with more conscientiousness and respect. I, for one, will not refer anyone to this organization again.
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August 2023 by DUANE MATOCHA
I am here to say one of is for certain. All that the website says is an option or available is all false. The housing is Federally funded. I was in a hurry to get to a stable residency for my mom and I. Please check out your options on housing because the ones offered are not in compliance with the program. What I felt was a true blessing only has been a nightmare. Every step is a way to pull money from the funds from the govt. Just ask questions and don't go with their selection.They promote wellness and health. I suffer from stress anxiety and depression. They have not once even after two messages called to schedule an appointment for medications.
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August 2023 by Jessie Chase
I've always been able to get an appointment the office is well kept staff is always helpful finally found a doctor I can say she listens to what I have to say and give great medical feed back I love my experience with them
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August 2023 by Normie Ortiz-Briggs
Over a month ago, I had an appointment at this clinic. They took all my personal information and then asked me for 75 dollars to see a GM. I explained that was not the purpose of my visit. I was told to leave a note for a "Miss Claudia" and that she would get in touch with me. As of today, I have not been contacted in any way. I'm a little scared I left my personal info with such unreliable staff.
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August 2023 by Sydney P.
I've had great experiences here. Everyone I have talked to who works here has been friendly and helpful, treating me with the attention and care that a lot of doctors or medical professionals do not. Very nonjudgmental and LGBTQ+ friendly in my opinion. They also have a good program for low income or unhoused patients. Also, I have never had to wait longer than a couple of days to get in to see a doctor, unlike other doctors offices where the wait can sometimes be over a month.
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July 2023 by Robert M.
If I could I would leave a zero star review. This place is terrible, I've went here seeking help for my needs and have got everything but that. And with my body and health in worse shape then I showed up. I've had TRT and hormone therapy for years and go here seeking help and it's been nothing but nonsense and them trying to charge me a 500 dollar bill for absolutely nothing? One of the doctors increased my blood pressure medication from 10 to 40 mgs twice a day and didn't send the right script over and I ran out in the middle of this increase and I've felt so off and sick and dizzy and I've been calling for over a week and magically can't get anybody on the phone or any help just excuses. I've been lied to by one of the doctors and the staff multiple times followed by more excuses behind that. The staff need a huge upgrade this isn't how you treat you client's or do business.
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July 2023 by Lynda Freda
Can't even get them to respond. If you or someone you care for has mental health issues, I suggest you try somewhere else. Although there are very few places that actually want to help people w/o insurance. The city should be ashamed
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June 2023 by John Rincon
Front staff completely rude and unprofessional. Company really needs to re-evaluate who welcomes in current and new patients. Especially since there is so much more options to choose from.
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June 2023 by Algernon M.
i just received a call from the office too cancel my appointment for tomorrow 6/14/2023.for next month, i told them don't worry about it because this is their second concellation, and will save them from #3.none of this makes good sense. my appt. last month was cancel to this month, this month they want to cancel to next month july)let me know if i am looking at this wrong?
