Bank of America (Lobby Service Only) has received mixed reviews regarding its service and efficiency. Customers appreciate the helpfulness of staff members like Fernando Cruz and Diego Quezada, who provide excellent assistance with account opening and banking needs. However, many reviews highlight the need for more personnel at the service windows, as only two staff members are available, leading to slow-moving lines. While some customers have expressed dissatisfaction with wait times, others praise the overall service and dedication of staff like Ms. Dazuree. The bank follows CDC guidelines for cleanliness and may modify hours temporarily, so clients are encouraged to check their mobile app or website for updates on services.
Sonia Blanco was the banker I was placed with and she was awesome, brilliant, polite, very thorough with all my questions. I couldn't have asked for a better banker! I will always book my appointments with her as long as I bank with bank of America! Kuddos to Sonia, ask for her, she's THE BEST!
December 2024
Fernando Cruz, experienced banker, went above and beyond to help out my family and I. Great service on his behalf. Keep doing what you’re doing Fernando! - Chris 5/5
October 2024
I was very kindly assisted by Diego Quezada, he helped me open my account, letting me know the key points in the clearest way possible, everything was excellent 👍
