This Best Western location has closed

Best Western, Hotels
The Best Western Plus Northwest Inn & Suites offers clean and comfortable rooms, providing a decent and quiet stay. The location is convenient, with a good driving distance to many Houston areas and free parking in a safe-seeming area. Many guests found the staff to be nice and kind. However, experiences vary. Some guests reported issues with room maintenance, such as a very hard bed, a malfunctioning or dark television with an inconveniently placed sensor, and air conditioning units that required resetting at the plug. Isolated incidents of cleanliness, like hairs in the bathroom or a found bottle, were noted. A significant point of dissatisfaction for some was a policy prohibiting taking food to the rooms, which offended guests with specific needs or preferences. Service inconsistencies were also reported. Problems included key cards not working, a meager and tasteless breakfast that sometimes ran out, and a notable incident where a family was denied fresh towels and treated rudely by the front desk, leading them to cancel their stay. While many enjoyed a comfortable visit with a satisfactory breakfast, others felt the hotel was acceptable only for a quick, one-night stay given the price, suggesting room for improvement in guest relations and amenities.

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1. Houston, Texas