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December 2023 by Michael Reeves
Jamie was a great help picking out the correct bikes for our riding style and budget. Everyone we dealt with at the store was friendly, helpful, and they back each other up when the person you ask for is busy. It was a great experience for us, and we love our bikes.
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November 2023 by Abid Marediya
They have a big selection of Trek bikes. Road bikes. Gravel. Electric. All kinds. The sales are service people are great.
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October 2023 by David Nemcek
Absolutely amazing customer service. Went in with loads of questions as a beginner buyer. Mark B came and introduced himself, answered every question, and gave several great recommendations. No pressure to immediately buy, friendly as can be, and very knowledgeable. Couldn’t have had A better experience.
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September 2023 by Heidi
Great service at a fair price! Good vibes, good people. Was in and out with my bike in less than 30 min with a tube replacement. Ferris and Van were very friendly and helpful. Will definitely come back for any bike needs!
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September 2023 by Laura Duda
AUGUSTIN was super helpful over the phone, explaining the 3 levels of tune-ups/maintenance with patience and detail. MATT G. was very helpful in person while taking a look at my two amateur level bikes. He was patient and explained everything. Both he and MARK B. offered to help me load my bike back in my vehicle and were friendly even though I decided not to go ahead with getting the work done at this time. Another gentleman with whitish hair even offered me a water when I walked in since it's so hot out and I'm sure my cheeks were red. Very welcoming, friendly and professional. Also lots of room to move around and lovely displays of bikes. :)
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August 2023 by Paul Calvino
Cynthia and the Project One Fit Studio at Trek Bikes West U are really amazing. She is extremely knowledgeable and fit me on a new bike more quickly and accurately than anyone ever. They have a wide selection of bikes and products from the top-of-the-line to the everyday casual rider. The entire staff is very helpful, friendly, and knowledgeable. If you are excited about bikes, this is the place to go and if not, you will leave being excited about them.
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August 2023 by Amanda Carlson
Took my BMC in for maintenance and cleaning. After the guy put my bike on the stand, inspected it and listened to my concerns, he recommended the level 2 tune up. Got my bike back yesterday and she is like brand new! Brakes were bled, new chain, so many other improvements I cannot even begin to list and she is sparkly clean! I met the mechanic, Max, when I picked her up. He did a great job. Also I enjoyed the hybrid Trek they loaned me while my BMC was getting worked on, as I do a lot of commuting on my bike! Great job they did here, thanks so much guys. Pics are before/after.
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August 2023 by Stuart Percle
Augustine was amazing to work with. He was incredibly knowledgeable and helped me choose the right bike and gear. He was still understanding and helpful throughout the whole conversation. I was very impressed with his patience and knowledge base of the sport.
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August 2023 by Aloofcat22
Augustine, Max & Jamie were phenomenal. All of the employees were very accommodating and helpful. Augustine particularly helped me get the bike I wanted and was very knowledgable. I really can’t speak anything better about this place. They’re great!
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July 2023 by Carolina Cavazos
This is a great place to buy a Trek.They have sales and the bikes are beautiful!The staff is very friendly. Augustine for example is knowledgeable of individual features for each bike. He has it all memorized! And Matt is an amazing engineer with how he's able to install complicated accessories that are special ordered. Chandler is so easy to talk to and has very practical tips. Van uses his intuition if you don't quite know what bike you want and often hits it spot on. If you see a bike on the Trek website, and they don't have it in their showroom, they'll order it for you. A good piece of mind is the 30 days warranty to take home your bike and test it. Plus if you're needing adjustments you can have as many as you want for free for those 30 days. What's more, you get a free tune up of your bike at anytime within the first year of purchase. And if you want to learn how to maintain your bike, they have a free monthly class on an aspect of bike care where you can ask all sorts of questions.
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July 2023 by Benjamin Lartigue
Dropped my Specialized Fuse on a Sunday because of a bad bleeding on my rear break.Very nice people welcomed me and guide me to the service area to drop off my bike.On Tuesday as promised, the tech called me to verify what was wrong with my bike and to be sure to fix it correctly. 1 hour later my bike was ready and my rear break works better than never !The tech guy even gave me tips if I needed to do it by myself.We agreed on a price at this shop, the work was done very fast and in a professional way.Excellent service compared to other competitor shops where they do half the work and raise prices when you pick up the bike.I highly recommend !
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July 2023 by Sherri Kurtz
Great place to go for all your cycling needs. We went to just look at a bike for my son and ended up getting one. I can’t say enough positive things about Cynthia and Jaime. We got the right size bike for him and Cynthia fit him to a tee as always. The only thing I would change is more of a selection for clothing such as shorts, jerseys, and gloves, but overall great customer service.
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July 2023 by P B
I normally come here for repairs and they always take care of me. Trek has excellent customer services and the most knowledgeable repair service advisors! Always happy to come here. When it’s time to purchase a new bike, I will definitely come here.
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June 2023 by Jason Hughes
I was absolutely blow away by the support that I received from Trek Bicycle Houston West University, especially Jan Estrella. I needed a new fork for my old Gary Fisher to give it a second life. Not an easy task on such an old bike, but they had exactly what I needed and more! The team not only got the parts I requested but they installed everything in a timely manner and setup my kids with awesome Trek Factory Racing kits for their mountain bike camp this summer in Canada. I can’t say enough about this team - I’ve never been here before, but they treated me like a regular. I will be back! Thanks again.
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June 2023 by Jason Howard
What an amazing experience! I'm a first time bike rider and I could not have been more comfortable with the team at Trek West U and could not be happier with my first bike purchase. When I first walked in it was pretty overwhelming seeing all the different kinds of bikes and trying to decipher what I would need. Augustine gave me the run down and educated me on everything I needed to know and helped me narrow down my selection. I came back the next day to get fitted, and Cynthia take amazing care of me. She helped me find the exact bike and made my adjustments based on watching me ride a test drive. Long story short, I love my bike and everything about the experience.
