Trek Bicycle Houston West University is a friendly and knowledgeable shop. The staff are accommodating and personable. They offer an impressive selection of bikes and are very helpful for first-time buyers, ensuring a good fit. The expertise extends to detailed fittings for specific bikes, wheelchair parts, and accessories like Wahoo trainers. Their service includes repairs, sometimes performed at no charge. The team is knowledgeable about safety gear and insists on its importance. Customers report wonderful experiences and state they will return for future purchases and services.
Customer service was next level! It was my first time there, and I felt comfortable and confident to take on my next cycling adventure!
September 2026
I bought my bike here a few months ago and scheduled a bike fitting later. I had the pleasure of working with Cynthia in doing the fitting and she was incredible. Easy to talk to and does good work.
June 2026
Very happy with the service and the pirce of the bikes.
