Burlington is a well-known discount store that offers great deals on a wide variety of products for the entire family and home. Customers can find clothing for ladies, men, kids, and babies, along with beauty items, shoes, accessories, and home décor. The store often features discounts up to 60% off other retailers’ prices, making it a popular choice for back-to-school shopping, holiday gifts, and seasonal décor, including Halloween items. However, shoppers have noted that the store can be crowded, with long lines at checkout, sometimes waiting 5 to 20 minutes. The store's appearance has been described as "junky" and disorganized at times, which can impact the shopping experience. Customer service quality varies; some customers find the staff helpful and friendly, especially highlighting a few employees who go above and beyond—showing kindness, understanding, and genuine assistance. One employee was praised for her compassion and helpfulness during a difficult shopping experience, demonstrating that even in busy times, positive interactions can make a difference. Despite the challenges with long lines and store organization, many customers still enjoy shopping at Burlington for its affordable, good-quality products and deals. The store remains a favorite for those seeking value, especially for clothing, home décor, and seasonal items, though some wish for more consistent customer service and better store organization.
