Capital One Bank provides excellent service with polite, helpful, and professional staff who resolve customer issues effectively. The branch is accessible, including for those using mobility aids. While some customers report challenges with phone customer service, in-person assistance at the branch is consistently praised for being exceptional and can resolve problems that remote support could not. The bank prioritizes health and safety, with some branches temporarily closed, but ATMs remain available at open branches, in external vestibules 24/7, and at select Target® locations. Customers recommend this bank and its dedicated staff.
Better than other banks I’ve ever dealt with by far. Checking account has same features as savings accounts as in earning interest. Helpful advice on getting your checks cashed within 30 min or less, very personable staff.
March 2024
Excellent service. Very grateful to the staff of this bank and Special to Maribel for her professionalism towards her work. I recommend her and of course 100% Capital One.
March 2024
Very good attention from Miss Maribel, she speaks in Spanish and explains everything in great detail.
