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April 2025 by fadeelah bello
If I can give less than one star, I will. The staff here are the slowest you’ll ever come across? They take their sweet time to respond to you especially Victoria, she chats with customers as others are waiting and she takes her time while you are in a hurry. She even makes mistakes in my cashiers check and was giving attitude while correcting it. Use other branches unless it is absolutely necessary
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March 2025 by Francisco Gonzalez
Horribly slow service, line was almost out the door with only two windows open. Unacceptable!!!!!!
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March 2025 by Abi Marcela Meza Ordoñez
Spoke to somebody on the phone since the page showed all dated unavailable ( for a completed month) rep told me to walk in, waited for 30 minutes for a costumer service rep to show up, never did.
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March 2025 by Sandra Guidroz Green
Not enough people on a Saturday
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February 2025 by Ronald Amaya
If you ever need anything done apart from using a teller, do not go to this branch. Terrible service, they do not know much about their accounts and products, waiting line takes forever since the sign in ipad does not inform you or them when your turn is up
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February 2025 by Abigail Campos
POS ATM either they aren’t accepting cash deposits, slow atm or touchscreen won’t respond. There’s been 3 instances where some money wasn’t counted during deposits, Up to $200. You may have better luck at the voss road but even then you run the risk as well. Been a customer for years and just recently the banking services have been horrid. Considering closing accounts and going to PNC
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February 2025 by James
I didn’t know this was such a horrible bank . Very slow and understaffed. After waiting in line for 45 minutes I Couldn’t cash a $25 check because the check was not from capital one. Terry told me that he would be using my money from my account to cash this check. I’ve never had a problem cashing a check ever !
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February 2025 by Ernesto Morales
This bank in general has no respect for customers. I made a deposit of $971 and this bank later told me that I would have to wait until February 27. As if it were a large amount of money and then they call and they have you on hold for more than half an hour until the end without giving you a clear answer. I will close this account because it is not worth putting money in this incompetent bank.
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February 2025 by Chad Seidita
The entire company is a scam, to try to weasel you out of your own money. Do not use if you do not have to!
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February 2025 by Bradley Goode
Closes to early on Saturday and it doesn't look like you can access the ATM 24/7 inside.
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February 2025 by Kolin Wilkins
Worst bank I've ever had they don't care about there customers and will steal your money. DO NOT BANK WITH THEM
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November 2024 by Just Saying
I recently opened a checking account with Capitol One Bank, I’ve been a credit card customer and holder for over ten years. For some unknown reason my new checking account was being delayed, almost two weeks. So I stopped in to speak to a teller, her excuse about the delay was that Capitol One had to build rapport with me before making my new account available, wow, after ten years of being a credit card holder and they still don’t trust a customer. I believe the young lady assisting me simply lacks customer service integrity saying rapport needs to be established. She didn’t bother asking a manager or at least a supervisor to assist me and put my concerns at ease. My account finally became available but I’m still concerned about the poor customer service if people like this young lady are part of the Capitol One team.
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November 2024 by yamel alexis olea chávez
Bad service and bad behavior, the person who helped me did not even want to check my account
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November 2024 by Scott Young
Bad service by entitled employees.
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November 2024 by Martin Hill
Every time I step foot in this bank it’s always a headache. I always end up with the teller that’s in training, evidently Yvette is the bank manager so rude! It’s always a new task to complete when only making a deposit.
