CarMax offers easy car buying and selling with no haggling or pressure, carrying a large selection of used cars, trucks, and SUVs. Many customers report a perfect and satisfying experience, finding the process outstanding from start to finish. The staff are consistently described as friendly, helpful, skilled, and nice, explaining the business process well. The environment is comfortable, making transactions pleasant. Selling a car is noted as easy, with reasonable offers and a straightforward process, even if the customer does not buy a car. The online quote system is helpful, and paperwork is handled efficiently. While a rare problem, such as a title issue or tire condition, can occur, the company is praised for handling such situations exceptionally well. They apologize for inconveniences and work to resolve issues, often going above and beyond expectations. This includes offering refunds, providing loaner cars, honoring transfer fees, and giving discounts to ensure customer satisfaction. Multiple reviews mention customers returning for their third or more successful purchase, citing the reliable service and problem resolution as key reasons. The overall sentiment is that CarMax makes car shopping the way it should be.
Sold 2 vehicles here this year. They gave me the best price and service. Just remarkable. And Mary still owes me candy.
April 2025
Melanie was amazing! I kept her there way late but she was so very sweet and helpful! She went above and beyond, I couldnt have had a better experience! And I love my new car!
April 2025
Great offer! I was skeptical but offer was legitimate and process was really quick! Excellent experience!!!
