-
March 2023 by Luis Fernandez
I purchased a TV from this store and was encouraged to purchase a warranty for $10 more to protect me from damaged merchandise. Once home, the TV worked for 3 hours and developed lines on the screen. Attempted to return to store and was rejected, despite having the return warranty. Rocendo (manager) refused to owner warranty or at a minimum give store credit. Never again from this store.
-
February 2023 by Iris Valdez
This place is horrible. Starting with the manager who was rude since we walked in. Screaming and shouting across the whole store. She definitely does not belong in customer service. Do not visit this store you will be disappointed and talked down to because your there to borrow money. Please report this manager to the corporate office. She has no business working with the public. Worst experience I've had in a long time in a store.
-
February 2023 by Esmeralda Guzman
I love going to this pawnshop, their customer service is great! They are very friendly and always help me to look what I'm looking for. I'm a very satisfied customer! I GIVE THEM TEN STARS!definitely recommend them.i give them ten
-
January 2023 by Iris PENA
This place is horrible. Starting with the manager who was rude since we walked in. Screaming and shouting across the whole store. She definitely does not belong in customer service. Do not visit this store you will be disappointed and talked down to because your there to borrow money. Please report this manager to the corporate office. She has no business working with the public. Worst experience I've had in a long time in a store.
-
August 2022 by Simeon Maneau
Be aware the Company has very shady business practices. There is no return policy. If you buy a broken product without the warranty you will be stuck with it, if you purchase the warranty you will get just the cost of the product minus the warranty cost, so they win by selling broken items. From my observations They purposely sale broken products in hope you don't purchase the warranty so they can continue reselling it until someone buys that item without the warranty. There is no peace of mind patronizing this business. If you patronize thier establishment you would assume the product is in working condition, however that is not the case. Every product I found purchase worthy was broken ,like the window air-conditioners-all broken but sold at non broken prices. Don't take a loss patronizing a shady business. Every product with warranty I brought within the past few months will be returned today. I don't patronize crooks.
-
June 2022 by Flash Forward
Very rude and nearly non existent customer service. I called in asking if they had a certain item and they told me I’d just have to come in. I asked if there was any way to check and they acted like I was being unreasonable in asking. They said I don’t think so. Still, unwilling to check. I asked again if they could check and they reported back they did not. I don’t know why it seemed like a big deal for that. I checked first and they were not with customer when I asked. They hung up the phone on me after saying no. I’d advise going other places as most of the other stores I’ve visited have very nice customer service. There’s another location just down the street from this one.
-
April 2021 by lupita Rivera
Dear Norma, I want to let you know how much I appreciate the excellent service you provided today 04-13-21 when you offered to send me pictures of an item I was interested in that was in-Offer up - and gave me clear description of the coin earrings. Your attention to detail great communication skills and ready smile made my experience at your store better than I expected.Thank you ❤️ Norma❤️
-
October 2020 by Bri Fletcher
Took xbox one s 1TB system in with hdmi and power cord and 1 controller and they offered me 60 bucks for a loan 100 to buy it. Currently sells for 275 in stores... was quoted 100 at another shop up the road. Only needed the loan for 3 days...definitely will not return to this location.
-
July 2020 by mary ortiz
Never will I go to them
-
June 2020 by Rod Keels
I like this Cash America location. The sales floor is large with good merchandise presentation.There is a good selection of power tools and equipment. I don't pawn items or borrow money, but I have found some really good deals at Cash America pawn shops.
-
January 2020 by Misti Fletcher
Took xbox one s 1TB system in with hdmi and power cord and 1 controller and they offered me 60 bucks for a loan 100 to buy it. Currently sells for 275 in stores... was quoted 100 at another shop up the road. Only needed the loan for 3 days...definitely will not return to this location.
-
April 2019 by Thalia Cruz
Julie is wonderful! She has a great attitude and very helpful! Highly recommend this location!
-
September 2018 by Aracely Batrez
Worst customer service experience I've ever received. Very disappointed with the staff that contradict themselves with the information they give you over the phone and in person. Rude as can be. Do not go there! I do not recommend!!
-
September 2018 by chris duckworth
They where really friendly and fast and gave me a really good price I would definitely recommend them Rosendo is the go to guy
-
July 2018 by Heather L.
They are very slow, and rude. The only reason I came was because they were open till 7. They know that so they take advantage of that. Go to a family run place.
