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March 2025 by Pat Price
Several ATMs which is very convenient...
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March 2025 by Terror Kay
Nathan has great customer service. 5 stars!
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March 2025 by Skye Cloud
I had an appointment with Chris to open a business account. He called ahead of time to make sure I was coming prepared for our meeting. He answered all my questions, set up everything for me, and was very friendly and personable. Thank you Chris!!!
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December 2024 by Daisee Rose
Love love LOVE this branch! Very friendly & patient staff! The branch manager is very informative, professional and friendly. I love the tellers and bankers they are all so welcoming! I recommend this branch!
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March 2024 by Lexi
Came into this chase location to get some help with a few things and Jonah greeted us at the door and was extremely helpful and kind! He even provided us with some insight on other resources we didn’t even know we had available and right at our fingertips. Thank you Jonah for being so welcoming and answering all of our questions. We don’t usually like going into banks but if you happen to be going into this location - ask for Jonah, he will take care of you!
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March 2024 by Nico Fernandez
Great attention from Alma Barron! Super attentive and very kind. I went to apply for my first credit card, which was already approved a few days later, she was very clear with her explanation and everything. Very grateful
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January 2024 by Seth Strickland
The customer service here is outstanding! The reviews for this location do not do it justice. Jonah Oliver is very professional, knowledgeable, and extremely helpful! He took the time to answer all of my questions in great detail and is very personable. I highly recommend Jonah for all of your banking needs.
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December 2023 by Jennifer G.
Currently @ Chase bank in midtown; I have a legal document to get my business partner off the bank account. I was asked for my ID and since I did not have it, I said that I have a photo of it and I can email my ID and the business banker literally said and I quote " this is a financial institution. A baaannnnnkkkk " in a smug / condescending tone. Then I called Chase and got put on hold and transferred then a voice recording to call back:/ I grabbed ID and went to the one on West Gray. Way nicer!!
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September 2023 by Blanca Baez
Terrible experience, Bad customer service period!! Waited over 30 minutes and didn't even talk to a banker, No one greets you on the way in they don't have anyone there to help.. Stay away from this branch.
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September 2023 by Linda P.
I would give it 0 stars if I could. A fraudulent travel agency scammed me out of almost $1200. Even with proof, they sided with the fraudulent company. I was a customer with them for over 40 years and they sided with the bad guy. Rude, selfish, greedy are words to describe them. Bye Bye Chase. Good riddance! Worst bank ever.
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September 2023 by Raven S.
I opened a bank account with Chase back in the middle of June with a banker named Jonah. After everything was finalized. When I left I noticed I didn’t have my drivers license and bank card so I called the branch. Jonah proceeded to tell me I had forgotten them when in fact, he had them behind his keyboard and I just can’t reach across someones desk and grab them, had they been given back to me or put on the desk out in the open I wouldn’t have forgotten them. So he forgot to give them back to be and tried to blame me not accepting fault and apologizing. By the time I realized I didn’t have my drivers license and called it was close to closing time and I couldn’t have made it back with traffic. He said no problem I will put them in the safe and you can pick up at your convenience. Another inconvenience going back to the bank. A few days passed and I got busy with life and forgot to go and pick up my belongings. Then I was hospitalized a few days later for 8 weeks. Sent an email to Jonah with no reply. Fast forward. Yesterday, I emailed Jonah that I needed to pick up my things and explained what happened. Again no response to my email. So today I stopped by and he was with a client. A lady came to help me that was very friendly and she began looking for my drivers license and bank card. I didn’t get her name. A few moments pass and some passive aggressive man walks over who was not very friendly. He stated his name was Chris. He then tells me well you waited too long to pick up your things so they were shredded. Mind you had Jonah responded to my emails and calls I would have known this information and could have arranged for my mom or my husband to pick the items up for me. Then he stated that I understood that it would be shredded. I had no clue that was their procedure and for him to stand there any blatantly lie and put words in my mouth is ridiculous and he should be ashamed of himself; furthermore, I am now even more inconvenienced having to pay for another drivers license and waiting for it to come in the mail. Someone could have called to let me know beforehand that my items would be shredded. I said you have no business dealing with customers if you can’t own up to your mistakes and apologize, then turn and make everything the customer’s fault. Then he had the audacity to ask me for my ID when I asked to close my account. How comical because he said he was the one who personally shredded my items yet couldn’t give me an exact date. Thankfully I had my passport but I chose not to deal with him any further and will close my account once I speak with someone at corporate. I see why they have bad reviews. I asked the lady that was helping me for a number or email to the branch manager or to corporate. Chris nonchalantly says just give her the business customer service number. I said isn’t that the same number on the back of my card? Why would she need to give that to me? I will never do business with chase again.
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August 2023 by Martin Laura
Not sure it has an atm
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July 2023 by Robert D.
If the people there were running the bank, they would get five stars. Unfortunately, clowns and imbeciles in NYC constantly find ways to annoy you and make Chase as welcome as termites in a balsa wood factory.
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May 2023 by Stacy L
I will never cash at Chase Bank they charge a 10$ fee to cash their own check if you don't have an account . That's robbery ! It's you own check why the fee .
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February 2023 by olivia f.
Overall bad customer service and location- multiple negative experiences before leaving review. My advice if they give you any trouble w a transaction or don't accept your cash is to literally just go down the street to another location Not even 10 minutes after I left, I went to the other closest Chase and they quickly and easily accommodated me without issue. Almost closed my Chase account and went with Wells Fargo after multiple times of negative experiences after being a customer for 6+ years but this other chase made me change my mind :)
