-
October 2024 by abel perfecto
Terrible customer service never have any appointments. Tellers are so rude and unfriendly. Never has a good experience at this location.
-
July 2024 by JAIRO VELEZ
The Worts customer service
-
July 2024 by Jorge Padilla
Had a great customer experience with Carmella Nielsen. She was friendly, patient and very kind with both my wife and me when trying to join our account.
Overall a great experience!
-
July 2024 by Carolyn Davis
This Chase branch is the closest to my former employer Marketplace Kroger.
The few times I had to interact with the employees, the employees were always welcoming and professional. However, I mainly used the ATM in the vestibule before entering the main lobby. Usually you do not have to wait here.
The doors are not necessarily wheelchair accessible, but you do have wheelchair parking directly in front of the gate.
There are drive thru windows. I just prefer not to use them to do my banking unless absolutely necessary.
-
May 2024 by Andres Haro
Chrissy Gracia was excellent ! I’ve been trying to open up a business account with chase for months now, after so many attempts to walk in, I always got sent back home. I hate the new schedule crap they got going on since Covid but I understand. ANYWAY she returned my call after I called twice because no one answered, she called back and set me up a schedule the same day and took care of me the best she could. I was done with chase, I was headed to Bank of America but because she took the time to call me back I opened a business account with chase. She’s awesome she really took the time to take care of me, my wife and daughter. She’s very patient and really explains everything so well. I’m honestly so pleased with the way she helped me. If I could give 10 stars I would! Thank you Chrissy!
-
October 2023 by Veronica London
October 21, 23. There are 2 tellers and 1 customer service accounts manager. When I walked in there was 7 people waiting for the accounts manager and a line almost to the door for the tellers. I have now been waiting for over a hour, because I am unable to get into my app and was unable to receive assistance over the phone. This experience is making me want to close my account! Chase you need to do better!
-
October 2023 by luis Cuesta
I just want to report a lady by the name of Shelley Paul for having a racist attitude,We were waiting for a banker to be available to ask a question about my account.This lady saw that we were next and a white young man was barley coming into the door and she asked him how can I help you?Than we said excuse me we just have a quick question, then she replied. Do you have an appointment? Than we said no . she said you need to make an appointment. So we had to go to another chase to make a simple question.If someone in chase sees this please pay attention to this ladyThanks ?
-
September 2023 by Carlos Buentello
My recent visit to the Chase Bank in Summerwood on August 26th, 2023, was nothing short of frustrating and disappointing. The experience left me deeply dissatisfied, and I feel compelled to share my thoughts.Upon entering the bank, I was immediately struck by the lack of personal assistance available. There was no one present to attend to customers or guide anyone.It was also alarming to see that the bank had only one banker on duty during a Saturday visit.It's perplexing that a bank as prominent as Chase would have such limited personnel available during what is typically a busy day for customers.The culmination of these issues has left an indelible mark on my perception of this particular Chase Bank location. I find it disappointing that a bank of Chase's stature would provide such subpar customer service!In light of this visit, I regret to say that I have no intention of returning to this specific Chase Bank branch. The level of service provided was far below acceptable standards, and it's clear that there is a need for substantial improvements in customer care, staff availability, and overall operational efficiency.It is my hope that this review reaches both the bank's management and potential customers. I believe that transparency is crucial for the improvement of services, and I sincerely hope that Chase Bank takes the necessary steps to rectify these glaring issues. As customers, we deserve better than what was experienced during this regrettable visit.
-
September 2023 by Unit 78
As of May 2023 there’s a new atm that’s fully functional.
-
August 2023 by Alex Adventures
Hardly ever any bank tellers. Atm is often broken
-
August 2023 by Gladys Salinas
Long waiting
-
July 2023 by Crow Shenanigans
Hardly ever any bank tellers. Atm is often broken
-
July 2023 by S M
The ATM is always broken at this location. Even after it was replaced it’s just on and says it can’t dispense or deposit money.
-
May 2023 by Neftaly Torres
The branch manager and a few of the tellers have the most unhelpful, passive aggressive, nasty attitude I have seen in any bank. Go to another branch, especially if you are not white. Just saying.
-
April 2023 by Neff
The branch manager and a few of the tellers have the most unhelpful, passive aggressive, nasty attitude I have seen in any bank. Go to another branch, especially if you are not white. Just saying.
