Chase Bank in Bellaire is a prominent, semi-old school brick building located in the heart of Bellaire Chinatown, incorporating its Chinese name ("大通銀行"). It feels like a real bank, clean inside with a good amount of tellers and bankers for in-person appointments. The location is clutch, on the same side as Dun Huang Plaza, with parking that is never an issue. The branch offers helpful solutions for problems like lost debit cards or address changes. Customers report receiving a very welcome and attentive customer service, with staff described as friendly, helpful, and multi-lingual. They make customers feel welcome and valued, assisting with tasks like obtaining crisp new bills for holidays. However, some note that the office building can feel incredibly stuffy, and on occasion an ATM may be out of service. A few customers have also observed that some staff can be perceived as rude when interacting with clients who are on the phone. Many appreciate the convenient drive-thru ATM and find the line is never too long.
I am a local that visits this location often. I live their service and the ladies there are always kind and very helpful. Li, Abigail, and Emily are always helpful and kind.
March 2026
Excellent service! Very professional and informative. Thank you, Emily!
March 2026
Emily provided excellent service and was very professional. She was patient, helpful, and explained everything clearly. She made the whole process smooth and easy. I really appreciate her help. Thank you!
