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March 2024 by Jando S.
Prominently located in the heart of Bellaire Chinatown, this Chase branch is the only one that I've found that also incorporates the Chinese name ("大通銀行") and has a number of employees that are multi-lingual in several languages. (#1) Unlike the many modern, small'ish branches throughout the city, this location actually feels and looks like a real bank. It's semi-old school looking brick building that is clean on the inside with a good amount of tellers working on any given day and bankers that handle in-person appointments. Parking is never an issue. If anything, the lot is a little too empty at times. Like any office building, it's also incredibly stuffy which is why I find myself at their drive-thru ATM often. The immediate knock is that on occasion, one of their ATMs is out of service. Thankfully the line has never been too long and they have several inside. Location is clutch. It's on the same side as Dun Huang Plaza (#2) and is an easy option for folks looking to get some cash before heading in. ___________ (#1) For a hot second, I thought I was back in NYC. (#2)
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February 2024 by xiaojuan you
Please tell me when the Chinese service will be available. I don’t know how to contact the Chinese waiter.
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February 2024 by Soo Leong Liu
We came in to get a new calendar and crisp bills to give out to the young ones for the Chinese New Year. We were immediately greeted by a friendly staff member, a slim young woman with long hair.She couldn't find a calendar and went to ask one of the bankers, who had an extra one. Then, she went behind the counter and helped us with crisp, new bills! She ran the bills through twice in the machine facing us.She made us feel welcome and valued. Then, as we were leaving, the Caucasian guard wished us a happy new year in Chinese!
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December 2023 by Yashdeep Datta
The refused Notary services.Chase needs better management of their commitments to customer.
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September 2023 by Fake News
If you have a chase prepaid card from a plasma center your personal information will be sold to a scammer.. Beware friend you have been warned
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August 2023 by Hate or love- the feedback
I went to open an account today to this branch ,for my surprise I received a very welcome for the security man and very attentive customer service by Yeting Shou , she was helpful and friendlyThank you ?
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June 2023 by Z M.
The slowest chase branch you will ever experience. The employees profile people hardcore. And yeah, I'm Chinese. I understand that kind of culture.
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May 2023 by wulfrano camorlinga
All ATM on Bellaire blvd aren't working what is happening is impossible that are happening not sure but it is really bad
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February 2023 by Impa A
They always treat me and my daughter nice. But I see a lot of customer on the phone when the lady keep asking them What they need? I Think that is so rude. Been on the phone when someone is talking to you.
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January 2023 by Sheni Lao
I came in for a CD but unfortunately, one of the male bankers here did a click to sign for me on that CD without letting me do the clicking or be in control of the mouse ):
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November 2022 by Angelica Allen
Absolutely terrible service. Extremely rude and don’t care about making appointments. Came in for the 4th time to open and account and they let a walk in come before me even after my appointment was made and told me I have to reschedule. Chase is the worse.
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November 2022 by xuan yin
Low efficien. I waited here for almost 1 hour still I left no body came for help.
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September 2022 by Grace Chen
Thanks to Rachel and Dean for helping me open my accounts. They are so friendly and professional: answering my questions and following up. Great customer service!
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August 2022 by Chelsey Loh
Went in to see if I could get their new red envelopes this for Chinese New Year (this was back in February 2022). Asked the counter clerk nicely, she reluctantly gave me 3 envelopes tied together with a rubber band. She had long hair, mainland Chinese accent, had her eyes rolled up half the time. I asked for some new notes, told me the government is not printing new notes this year and said 不信你可以去其他大通銀行詢問 Your job is to apologize politely for running out of new notes and NOTHING ELSE. I have never been treated with such disrespect at a bank before and challenged. I thought speaking mandarin would be an advantage but I realized the attitude change once they know you speak their language. Went to another Chase on Bellaire and Bissonnet near HEB, managed to get $500 in new notes big and small. Avoid this branch at all cost and don’t waste your time. (Also, I was given generously red envelopes in packs of 5s upon asking. With smiles on their faces too.)
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April 2022 by Evening Delight
You’ll immediately understand why they’re not treating YOU with any respect or care, it’ll be obvious right when you walk in and see who’s being taken care of