Circle Saw is a family-owned and operated business that has been serving the Houston area since 1954. They offer an extensive selection of professional-grade hand and power tools, along with a knowledgeable staff dedicated to solving customers' problems. The business is known for its exceptional customer service. Customers have praised the staff's patience, willingness to help, and ability to provide valuable recommendations. One customer was impressed when a representative, Bertha, took the time to find an alternative solution for their tool repair needs, rather than simply turning them away. The staff's technical expertise is also highly regarded. They have helped customers troubleshoot issues with their tools, providing explanations without making them feel inadequate. One customer was grateful when the staff assisted them with a simple chainsaw problem that they could have easily fixed themselves. While the majority of customer experiences have been positive, there have been a few instances where the service fell short. One customer had a frustrating encounter with a staff member who was unable to assist them in a timely manner and communicated in a rather rough manner. However, the business seems to have addressed this issue, as the same customer later had a much more positive experience with a different staff member who was professional and helpful. Overall, Circle Saw is a well-regarded business that offers a wide range of professional tools and exceptional customer service. Customers appreciate the staff's knowledge, patience, and willingness to go the extra mile to assist them.
Great place...One of those types of places you go to and dont want to leave
October 2024
Top notch service and fantastic quality name brands Festool, Jet, Bosch, Senco…etc. def worth the drive into Houston they have everything a serious worker would want and then some
March 2023
I called to see if they repair rigid tools but they didn't put the representative Bertha We took the time and patience to find out and recommend me another place where they did and that was so sweet and I saw her. We need more people like that in this world. GOD BLESS
