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April 2025 by Barbara Callistien
After the third error in handling my prescriptions I changed pharmacies. Deserved zero stars; not interested in feedback when they returned call to confirm I was changing pharmacies.
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January 2025 by Faith McCartney
Poor customer service!
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December 2024 by Rebeca Rocha
You can no longer talk to anyone in the pharmacy. Have to come to the store to update ins, ask a question ect. Incredibly frustrating
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November 2024 by Charles Lyons
Pharmacy staff are rude, dismissive, condescending and overall unprofessional.
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September 2024 by Misty Villarreal
I went in to buy my baby some flu and cold medicine. I was approached in the medicine isle saying to take some nails out of my purse. I then asked the employee what did she say . She said I was seen placing some nails in my purse. I was in shock that someone would say that to me. I just went in and wanted to purchase medication. This employee embarrassed me in front of customers and employees in the store. I then told her to go review the camera and she never came out. After a while she came out and I told her she looks pretty stupid. I am seeking legal actions. No body I mean nobody should have to go through this. I am a law student and work in the medical field . This just left a bad experience and this employee should not be able to work for this company. This was so embarrassing. The lady told me I could report her that nothing would happen and that her name is Freda. I have my receipt for the time of the situation and I will seek legal.
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August 2024 by Jeff Spillers
Absolutely the rudest staff at the CVS pharmacy on West Gray!
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April 2024 by Jack Webb
Do not use.
Had my prescription sent here on a Saturday and despite their quoted opening hours they don’t have a pharmacist so aren’t open. Now waiting for antibiotics for a sick relative hoping someone shows up to work! No apology from the staff, just is what it is!
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January 2024 by Katie Summerford
Reading all of the reviews this isn't anything new. Please do not use this pharmacy especially for anything you need that is critical for your health. I received a text from them saying my prescription would not be available until 2/1 when it was able to be filled 1/9. I called and they said oh okay we don't have it in stock. I asked when they will have it in stock and they said not sure. Okay? I called another CVS so my doctor could just transfer the prescription there and the pharmacist said none of this made sense because she could see they had my medicine in stock. I called the original pharmacy back and she said they will get the shipment on 1/11 but couldn't tell me when I could pick it up. There was also a man robbing the place on a previous visit there and I should have just transferred pharmacies then. This place is awful and should not be handling prescriptions.
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January 2024 by Meybell Romero
African American women slapped our face saying they were closed right at 10:58pm when their closing time is 11pm. We were just trying to get 1 thing. There’s no need to give us attitude like that. Your customer service need some improvement.
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December 2023 by Nancy C.
Only had 2 self check out machines. Two workers were at the front so I kindly requested they complete the check out for me at the regular register, they refused. Customers do not have the time to play the role of cashiers and baggers.
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November 2023 by Nancy Casarrubias
Only had 2 self check out machines. Two workers were at the front so I kindly requested they complete the check out for me at the regular register, they refused. Customers do not have the time to play the role of cashiers and baggers.
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November 2023 by Victoria Valentine
I've had a terrible experience at this store by the pharmacist it is frightening that some of these people are allowed to handle your medication when they behave with ignorance and rudeness .
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September 2023 by Pierre HUYNH
went there and the drink section was a little empty. i did find something for me, but what absolutely made my day was the employee behind the counter on sunday 09/10 around 2pm, who greeted everyone with the brightest smile even though she didn't really need to interact with people, because of the 2 automatic cash registers. She is blessed with the gift of contagious smile and i wish the best life for her
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September 2023 by Jainif Marediya
Good cvs location but not great. Had no issues getting my flu shot here
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July 2023 by Marjorie Yap
As the other comments have stated, this is truly the WORST pharmacy I have ever had the misfortune of using.1) My RX has gone missing (ie unfilled) multiple times - even though I have received notification that it is ready for pickup. When the pharmacist or pharm tech ensures that my RX will be ready for pick up the next day, it is STILL UNFILLED. This has happened twice. And I have gone without my RX for days.2) Incorrect refills. My RX requires a 30 day refill; however, my RX keeps getting filled at a 10 day refill even after I have asked them to change it. Please note that my doctor has never changed my RX.3) Fluctuating prices. I used to fill my RX down the street at Kroger and paid $1.68 each month. Due to my insurance changing their services, I moved to CVS where they charged me a different price every month (my insurance did not change - just which pharmacy I can go to). One month it will be $10, the next $3, then $1, then $7. I have to ask them to check if there are coupons. They will say NO until I pull up a GoodRX coupon on my phone and ask them to scan it. Only then will they pull up a coupon on their end.4) The above three incidents are dangerous (my RX is for quality of life but what if my medications are for me stay alive?), but what is truly awful and makes this particular pharmacy the 8th level of hell is the customer service. The pharmacy techs (not pharmacists) are rude and have an attitude. I have witnessed their bad customer service with patients ahead of me in line, in addition to experiencing it myself. When you ask the techs questions, they will be short, give you looks, and generally refuse to help you other than handing you meds and swiping your card.
