Empire Tools is a business with a wide and best in-store selection of tools, offering a big selection for whatever you may need. Their pricing is on par with online prices, with the advantage of buying local and getting tools right away. The customer service is great, described as some of the best received, with staff being extremely helpful, patient, and going above and beyond. They guide customers in getting tools warrantied and serviced, helping with tools purchased from Empire and elsewhere. The repair department is efficient, capable of making quick fixes and handling warranty claims, often saving customers money by providing replacements, including updated versions of faulty tools. The team is known for a common sense approach, providing clear explanations and proactive updates, calling and emailing with status reports. This reliable service leads to strong recommendations and future business from satisfied customers.
I've been doing business with these guys for years. Always very professional and a great help.
August 2025
Good place. Friendly and helpful staff. I needed a Ryobi warranty claim. Unfortunately they didn't have the 18v 6ah batteries in stock, so I'll have to wait a week or so.
May 2025
I always start with Empire. Awesome collection of great specialty tools. Great service at the counter also.
