Empire Tools is a business with a wide and best in-store selection of tools, offering a big selection for whatever you may need. Their pricing is on par with online prices, with the advantage of buying local and getting tools right away. The customer service is great, described as some of the best received, with staff being extremely helpful, patient, and going above and beyond. They guide customers in getting tools warrantied and serviced, helping with tools purchased from Empire and elsewhere. The repair department is efficient, capable of making quick fixes and handling warranty claims, often saving customers money by providing replacements, including updated versions of faulty tools. The team is known for a common sense approach, providing clear explanations and proactive updates, calling and emailing with status reports. This reliable service leads to strong recommendations and future business from satisfied customers.
Great service! I drove from Conroe, TX to have my lawn mower serviced, and they did not disappoint. My mower was fixed and came back in even better condition. I’m very happy with the service and would definitely recommend them!
August 2026
They didn't have what I was looking for, but the staff was super helpful and friendly.
August 2026
I’ve taken tools to Empire for year for repair and they have always been great. Today, I was reminded why they are so great. They really went out of their way to help me out of a bind. They are friendly, professional and truly helpful. Will always return!
