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October 2024 by Eye Care Center Beirut
We have dropped a Ryobi lawn mower for more than 2 months now and it is still under warranty! After checking with the folks they said that the parts are still on back order! One can imagine what happened to the lawn in the meantime and of course there is no help from Home Depot either! We had to rent a lawnmower once and borrowed from neighbor but until when??? Definitely won’t buy a Ryobi again! We called today again and after you promised a replacement we were told the same: no replacement and the parts are on back order! This is unacceptable service!
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October 2024 by Alexis Arguelles
Been here twice and both times were to warranty out my Ryobi weedeaters. I had a gas one a few years ago that the engine started knocking and they rebuilt it but then I ended up selling it and bought an electric one and fast forward two years and the motor gave out on the electric one so I took it back here and they said it would more than likely have to be replaced since it was a common issue on them. A week later I get a call letting me know that they looked over it and determined it will have to be replaced so I go ahead and authorize it getting sent out and a week after that I get a call saying it was ready! I pick it up and it's a new one but updated version of the one I bought since the issue on the original one was so common. They've saved me a few hundred dollars and will recommend them 200%! They have a big selection of tools and pretty sure have a tool for whatever you may need!
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August 2024 by Isaac Haro
Great shop and customer service.
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May 2024 by mike
Had my drum sander not able to hold my sandpaper during episode of changing sandpaper. One of the clips no longer held tension of sandpaper, didn't know if fixable or user error.
Called Empire Tools and James answered and was able to answer questions about the sander and we decided to bring it in and have the repair guys look at it. I drove from Navasota to store and James called the repair department and explained the situation and then Andrew came out to look at the sander in my truck. After examining the tool he was able to make quick fix (user error) to clip and it was able to hold tension. Both men very helpful, patient and explained things as discussed. Took sander home and put new sandpaper in and has been working great.
Thank you James, Andrew and Empire Tools. Above and beyond. I certainly will recommend you and provide you all my future business.
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April 2024 by Lynn
I have a Ryobi power washer that has quite working. I was within the 3 year warranty and after contacting Ryobi I was referred to Empire Tool Co. I called Empire Tools and talked with James he was extremely helpful. He said he needed some additional information from me and then he would call me back to advise of a resolution to my problem. The next day he did call me back and said my concerns were addressed and Ryobi would be sending me a new washer the next week. This was some of the best customer service I have received by a company in sometime. Thanks to James and his common sense approach my problem was very quickly resolved. Thanks, Lynn
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March 2024 by Beb M
Wide selection of tools and pricing that's on par with online prices plus shipping. The advantage of buying local is that you get the tools you need right away.
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February 2024 by Les Cosell
Excellent quality service
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January 2024 by Steven H
They are one of the best companies I have ever used. And I would recommend them to anyone
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November 2023 by Harlan Blalock
Nice people , great selection of tools and fair prices
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November 2023 by Chuck Towne
Interesting place for all kinds of tools and more
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November 2023 by Bobby B
Great selection!
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November 2023 by Douglas Skeen
Good people, good customer service
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November 2023 by Henrry Dubon
Very excellent
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November 2023 by Paul Waller
Great service, fair pricing
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November 2023 by John Herbert Sr.
Best tool store in Houston, they have high quality American, European, and Japanese tools.
