Famous Footwear is a well-maintained outlet store that sells new name brand shoes for children and adults with great discounts, plenty of sales, and other discounts. The employees are consistently friendly, helpful, knowledgeable, and sweet. They provide patient service, going above and beyond to ensure an easy experience. Staff take time to show options, help customers find what they are looking for, and resolve issues. This includes calling other stores to locate products, searching in-store and online for correct sizes, and quickly arranging orders for home delivery. This high level of customer service, where employees clearly care, is noted as rare and exceptional. Such positive experiences make customers plan to return, with some stating the store will be their go-to choice.
It's still a little pricey for old folks like me, but the atmosphere is definitely great.
July 2024
I wasn't even in the store for 30 seconds before Patricia had asked me if I needed any help. She went above and beyond to make sure that my experience was easy and even called the neighbor store to make sure they had their hand on the product I needed. Not very often you receive service like this at a retail store.
November 2023
We always find shoes for the family here. Reward program is great.
