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February 2024 by Mario Guerrero
The great customer service and knowledge about the vehicles. They are not trying to sell you things that you don't need.
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February 2024 by Hard As ever
Awesome service and pricing.
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February 2024 by Jairo Souto Vilar
I went to this place to do a simple "state inspection". I got there around 4:20pm. and the attendant told me that it would no longer be possible to do it. That I would come back the next day. I needed it at that time and not the next day. It was over an hour and a half before closing and they didn't do the inspection. That's why I was upset.
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January 2024 by Pelita Gutowski
Great service ? Thank you!
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January 2024 by M R
Honest. Thanks, Tyler!
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January 2024 by Pamela King
Fast, fair and friendly service-very efficient and my representatives was very helpful
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January 2024 by Joyce Westfall
I was in on time per my appointment and my vehicle was complete with the repair in the expected time I was told as I waited for it. This is my second visit to this location and satisfaction both times.
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January 2024 by Kirill Kuzmin
I never had any issues here until the last time. I got a new set of tires. Whatever the mechanic did, it messed up the pressure sensors and they stopped working. I was told I needed to pay $260 for a new sensor. They replaced it but it didn't solve the problem. The mechanic told me that I just need to drive more for it to start working. Turned out they replaced it with a generic sensor that doesn't work with my car. I had to pay another $260 at a dealership. $520 extra for a mechanic's mistake. I liked Firestone but I'm never coming back.
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December 2023 by Atmosphere Atmosphere
Expensive tires, long waiting time.Need a little more customer satisfaction improvement
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November 2023 by DaShard Jones
Worst service I have ever received at a Firestone. Came in for a battery replacement and multiple times I had to return because my car continued not to start after the replacement. When I called to come back Carlos was short and rude. When I towed it back to have it looked at again, Luis (the manager) tells me something else needed to be fixed completely unrelated to the issue. I paid $600+ for bearings and the battery was still not working. They showed no care in the regard to my safety and lack of effort to resolve the problem. My car wouldn't start for a third time and it wasn't until I went to a completely different Firestone location where they determined my new battery was installed incorrectly. This location did not tighten the terminals OR screw the battery in resulting in it continuing to disconnect/short. I will not be returning and think this location should reexamine their quality assurance and service.
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November 2023 by DaShard J.
Worst service I have ever received at a Firestone. Came in for a battery replacement and multiple times I had to return because my car continued not to start after the replacement. When I called to come back Carlos was short and rude. When I towed it back to have it looked at again, Luis (the manager) tells me something else needed to be fixed completely unrelated to the issue. I paid $600+ for bearings and the battery was still not working. They showed no care in the regard to my safety and lack of effort to resolve the problem. My car wouldn't start for a third time and it wasn't until I went to a completely different Firestone location where they determined my new battery was installed incorrectly. This location did not tighten the terminals OR screw the battery in resulting in it continuing to disconnect/short. I will not be returning and think this location should reexamine their quality assurance and service.
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November 2023 by Breeze Browder
Horrible customer service by a guy with a red Birth mark on his face. I called To get a tire patch before I had to go to work and I express that concern and when I got There he told me I would Have to wait 20 min to even be looked at. I asked him “for something as small as a tire patch” He said it’s not that simple it takes time. And then proceeded to go back in forth with me about how long it took.Had I had a tire patch kit at home I would Have just done it myself but again I’m in a full blow suit headed to work. It wasn’t what he said it was the way he said it 55% of communication is to tonality. This guys SUCKS he needs to take a class on customer service cause he doesn’t have a lick of it. I have over 6 years of customer service experience and never talked to anyone like that And if I was The owner walking in hearing him talk to a PAYING customer like that it would be a whole problem. I laughed and took my business to another tire shop who took care of my patch FOR FREE vs paying $30 plus tax with them.and did it in under 7 min so I gave Him a $50 tip.Guys like him will run off customers who have a zero tolerance for lack of customer service in business.Glad I was Able to help a small business though.
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November 2023 by Jo G
I’ve taken all my vehicles to get serviced at this location and have gotten nothing but the best experience. Staff was knowledgeable and welcoming. The work on my most recent vehicle was top notch. Highly recommend this store
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November 2023 by Jp Riddle
I took my Nissan cube in to get a diagnosis for the miss firing issue I was having. I got told I needed a new head gasket and a new catalytic converter. And if you didn’t know those are two extremely expensive things to replace. I got quoted 3,400$. I decided to get a second opinion from a locally owned shop and I got told that all I needed was a fuel injector and spark plugs and they repaired the slow leak in my tire that Firestone said that they couldn’t fix and I got my car back in 2 days. And only spent 550$ So yes I’m pissed. I wish I could get the 140$ diagnosis fee back. But they won’t refund it. When it comes to cars spend your money locally and stop support these big business, like Firestone , pensky, and pep boys.
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November 2023 by Reid Roberts
This establishment totaled my engine. It was a simple oil change. They flooded the engine with oil, ruined my spark plugs, stripped the oil pan plug, and completely trashed the car. A separate Firestone location had to file a claim against ~this- location for damages. Ask me or the Clear Lake, TX Firestone about more details
