-
March 2024 by Rebecca E.
Update: I was experiencing car problems recently and took it to two mechanics--the overpriced coils and spark plugs were old and cheap, so after only 1 1/2 years they need replaced again (thankfully cheaper than at Firestone, and this time I went to another place for a second opinion). So, to be clear, I was 1)overcharged, 2) never got my state inspection from them, & 3) the parts they supposedly fixed were done cheaply and poorly, meaning I need to do them again. Honestly wondering if it's worth suing them. Good luck to anyone who comes here!
-
February 2024 by Randy Juneau
The lifetime alignment at Firestone is a great value for any automobile owner. I purchased the lifetime alignment for my Tesla model Y about 2 years ago and have had alignments done at least 4 times at no additional charge. The streets around Houston are terrible and frequently cause misalignment of the wheels on automobiles. Frequent alignments allows the tires to last much longer.
-
February 2024 by Adem Ekmekci
Everything was done right and in reasonable time for areasonable price. My latest experience was for oil change and it was perfect.I go to this shop because it's walking distance to my office. I can drop it off and don't have to worry about the wait time. From my past experience, though, it really depends on the day, the technician and specialist. There were times they recommend all bunch of staff that's not really necessary to make more money but I learned to say no to those and to not feel worried about the car. The technicians could also try better to keep the interior of the car cleaner :) Every time I pick up my car from Firestone, I wipe the steering wheel, the gear handle, driver seat, and door handle (inside)--basically the places they might have contact. The white wipe comes out black after the wiping is complete.Overall ... it's a pretty decent place for oil change, tires, batteries, and other little stuff in terms of both quality and pricing.
-
January 2024 by Hagen Kelso
I asked for oil change, repair tire and tire rotation. I received only oil change and was told the tire was repaired. Walked back into store after tire light was still on and was told that the sensor has to calibrate.
-
January 2024 by Taleshia France
Thanks for the gentlemen that was opening the store for being so kind! And thank you so much for Oscar for being willing to put air in my tires! I greatly appreciate that and your time!
-
January 2024 by Carol A
Excellent customer service and job completed in a timely manner.
-
January 2024 by CD
prompt efficient service from courteous staff member (Kevin?) at the Kirby store in Houston, Texasgrateful to have this store close by and you cannot beat the value for money when you need a vehicle inspection before a long drive
-
January 2024 by Mike Robson
I came in for alignment check for 2 of our vehicles that I had priorly purchased lifetime alignments (good value). Both cars were ready on time. Great customer service and reasonable prices. Staff is very friendly and informative.
-
January 2024 by Brian Garrett
Always trustworthy and honest
-
January 2024 by Mya Major
AWFUL! They take forever to get a job done. Last time my alternator went out I took it to Pep Boys and it was done in a few hours.. they have had my car since Saturday morning and STILL nothing is done! I’m spending $100 a day in Uber money and no one here cares. Unless you want to Uber for weeks on end don’t come here!
-
December 2023 by Stef Porter
I’ve had nothing but great experiences here and have been multiple times over the past 2 years.
-
November 2023 by Medusa InAkron
I grew up in Akron, Ohio, where the name Firestone was synonymous with the rubber industry. Firestone was also a name you could trust for automotive quality and reliable service. Not anymore. In addition to waiting TWO HOURS for a new battery, wiper blades, and air cabin filter to be installed (despite my arriving early for my 7 a.m. appointment), I was informed that I had picked up a nail in my left rear tire--while waiting for the tire to be repaired, I took a look at the ground outside the Firestone garage entrance and gathered a small handful of sharp objects, including several screws. When I showed this to an attendant and told him I'd probably picked up the nail in the parking lot, he said it was unlikely, even when I showed him the handful of detritus I'd collected. I will NEVER go back to Firestone for service.
-
November 2023 by Emily Eubanks
I have had decent service here before, but it seems to be going down. Recently I waited at the shop for 2 hours for them to check my car which was vibrating while driving. All they told me was our mechanic "didn't notice the vibration" but "you can bring it back tomorrow to have a better mechanic look at it" (not a great thing to tell a customer that your mechanic isn't very good). However, after this they emailed me a recommended maintenance that mentioned the rear control arms bushing is cracking, which seems important to know and to get fixed! But no one talked to me about this. Also, my driver side door handle on the inside isn't working and a few weeks before I had them take a look and then asked them to order the part that was needed to repair it. They said it would take 3-5 business days. More than a week goes by without hearing anything so I called to find out. I called twice on different days and also asked in person on another day but everyone I talked to acted like they didn't know what I was talking about and said I need to talk to a different associate. Do y'all not keep records of parts you've ordered or services that are in process? That's just not good service. I will probably not be coming back here.
-
November 2023 by World Of ICEETHON
Hi, this is the World Of ICEETHON let me tell you. I finally went for the oil change and couldn't believe it. The service at this location was off the chain.I had forgotten what real customer service was like until I experienced it here. The service was fast professional and friendly.And to top it all off my oil change was free. Yes free! I couldn't believe it after applying for a Firestone store card I received a free oil change!But the service was so good I still wanted to pay. It was that great!So for a great customer service experience I encourage y'all to stop at the Kirby Firestone store.And after that Google "World Of ICEETHON" and do some online Christmas shopping I'm out.... Peace
-
October 2023 by Elise K.
I dropped by car off at 10:15 for a tire repair and oil change. They said it would be ready at 3:30 but they would call me. No call so I just showed back up at 4:15. My car was still not ready and it is after 5:00. Worst car service I have ever experienced!
