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December 2023 by cedric brown
Yolanda and the other attendant, i think His name was Chris??? Both were exceptional. They were very patient and worked with me to get my repairs done using caradvise. They both were knowledgeable and recommended services suitable for what i needed And helped me get the best pricing using Caradvise. A special thanks goes out to that entire team. It felt good to experience quality customer service. My experience there was comparable to the customer service i usually get at the Mercedes dealership. So hats off to the entire team for putting their best foot forward. I really do appreciate it.
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December 2023 by Andrea Peoples
Excellent Customer Service by Chaz Shope. Quick turnaround time. Clean waiting room and bathroom. Fair prices.
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November 2023 by Daniella Guzman
Yolanda is amazing and a great asset for your buisness! I had a very negative experience at different firestone and was skeptical about going to another one but Yolanda was so great and reassuring. She even helped me find a coupon that made the estimate within my budget. I was able to seen in timely fashion even though I was a walk in and no one tried to convince me that my car needed a bunch of work I knew a 4yr old car did not need (as was done at the previous firestone I went to). It's also within walking distance of the mall, so I was able to entertain myself while waiting for my car to be serviced. Highly recommend this firestone
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October 2023 by Michael Brown
Today was a day a kitten was under my hood riding with me all day. I’m a uber driver me and my clients heard Phillip found it and rescued it for me. Very professional great customer service the whole staff work with me. Thank you guys you now have all my service and I will tell my uber customers about you
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September 2023 by zak south
Thank you YOLANDA! Great service, great attitude, quickly done! I was very impressed with the cleanliness of the shop as well. It even smelled nice inside haha. Y’all earned a loyal customer today thanks to Yolanda!
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September 2023 by Zerry Hogan
Y'all, I should have read reviews of this place before taking my car in. DO NOT COME HERE. As multiple other people have stated this place (and pretty much all other firestones) will try to scam you out of money. I took my car in for an oil change and a full diagnostic. They told me that my front struts were completely damaged and needed to be replaced. They said the cost of it was around 1400$ or so. First of all, they were charging 500$ per strut when you could buy the factory parts for my car for 100$ each. And 400$ for labor which is whatever.I decided to wait and take my car to another shop for a full diagnostic a few weeks later. I didn't tell them what Firestone said because I wanted to see what they would say. This particular shop has a really nice system where they don't just tell you what's wrong with your car. They include pictures and documentation describing their reasoning. It turns out my struts are completely fine.So, not only did this Firestone try to overcharge me for the repairs but they completely made up the repairs that I needed to scam me out of money.You will 100% save yourself potentially 1000's of dollars by not coming here.
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September 2023 by Caio Davi
They were incredibly fast. I went there for wheel alignment a couple of weeks ago and was expecting to get the car done by noon. They returned the keys hardly one hour after I got there.
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July 2023 by Jamil Alvear
Been thru several Firestone locations in Houston, and this is by far the worst.The administrative personal is not competent or attentive. We made an appointment online about a leaking, and the guy put on the notes that it was the suspension. Once we get there they explain that they don’t fix the transmission, but that there was other problem. They don’t print the invoice with all the details before you accept, like in the other locations. But they only barely explain and ask you “Do you want us to to do it or not?”.We agreed, ended up paying $1000, and the main problem is still present. By the time I arrive home my car was making extremely loud and weird noises. I asked and inquired about the issue, and it’s the transmission.I really don’t understand why they would encourage to pay for a service that’s not the main issue that needs to be fixed or that could result pointless if the car won’t be able to run the next day?There was a lady with glasses on the front desk, we asked here 3 times to explain us what’s exactly what they were doing and she told us, that they did what was on the paper. No a single explanation.Please save yourself your time and money, and don’t come to this location.
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July 2023 by J Williams
I would like to voice my concerns and frustrations with this Firestone on my previous three visits. I had purchased a set of tires spending over $600 including mount and balance, after the first installation I had noticed that my tires were badly unbalanced! The service attendant claimed it was a “balance machine error” which he tried to fix. Much to my annoyance it was still unbalanced and shaking! On my final most recent visit they tried to fix the issue once again, apparently it is unable to be resolved. I had too drive an hour out to your establishment on each occasion hoping that someone could resolve my issues, it seems like this business is only concerned about money instead of helping loyal customers.
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July 2023 by S C
I needed to replace 2 tires so I made an appointment online and the guys got right on it as soon as I arrived. They got me in and out without any hassle and the young man from Vegas that checked me out was very nice and friendly. As a single woman I appreciated the level of service.
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July 2023 by Rich Moe
They were very busy but the customer service was great changed my flat tire for free
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May 2023 by pete Landreth
Just had a pleasant experience at Memorial City Firestone. Punctured a tire 5 miles away and had it towed here by AAA even though Dacoma location was nearer. Read review I left on Dacoma store. Ashley was a joy - totally into her job and not pushing stuff I didn’t want. Thank goodness I had road hazard protection. Was out in 30 minutes / unlike the other store was not told they didn’t check or top fluids. Do yourself a favor and use this location. Sincerely pleased w Ashley and service guy that replaced my tire and checked my car!!! Thanks everyone.Service: Tires
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May 2023 by aria aguilar
Don't waste your time or money . Go down the street as they say my policy is accepted at every location. Spend your money elsewhere where customer service is a skill needed and provided.Service: Wheel alignment
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April 2023 by John Yue
Very honest, super professional. They did not fix my problem the first time. When I came back they recognized me and admitted the problem after checking again. They fixed the problem with no charge. I actually brought my wallet with expecting some labor charge but they did not charge me a dime
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March 2023 by Marla Mcdill
I was referred to this shop by a lawyer at my law firm. I made an appointment for brakes and wheel alignment. But I guess if your not white and a man than they'll try to run up the bill on you and make it seem like your car is on its last leg. I brought in a older car and I guess since it was old , then everything had to be wrong with it. The problems they claim were wrong with the car shows no evidence. I would not waste my time with this shop. They do not deserve your hard earn money.
