The Goodwill Houston Store & Donation Center offers a wide selection of pre-owned items, including a curated boutique section featuring top brands. Customers have had mixed experiences, with some praising the store's friendly staff and the ability to find great deals, such as a vintage leather jacket. However, others have encountered issues, such as being overcharged for items or finding the clothing not well-organized by size. Additionally, some customers have expressed concerns about the dressing room doors being unusually short, which can be uncomfortable for taller individuals. While the store generally receives positive reviews, there have been recent complaints about prices being higher than expected, with some items costing more than if purchased new. Despite these concerns, many customers continue to shop at the Goodwill Houston Store & Donation Center, though they may be more selective in their purchases than before.