H-E-B Pharmacy, located at 12680 W Lake Houston Pkwy 8 in Houston, has earned the top spot in customer satisfaction for supermarket pharmacies by J.D. Power for the third consecutive year in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine childhood and adult immunizations, including the COVID-19 vaccine. Customers appreciate the fresh produce and wide stock available at the H-E-B store, though some express concern about the crowded aisles caused by personal and curbside shoppers. Additionally, feedback indicates a desire for more relaxing music in the store. While many customers praise the pharmacy's helpfulness and customer service, suggestions have been made to improve the medication delivery process. For instance, customers would prefer to set up delivery times during their initial call rather than having to call back the next day. Positive experiences are highlighted, such as one customer who switched their entire family's prescriptions to H-E-B after a frustrating experience with another pharmacy. Overall, H-E-B is recognized as a high-quality supermarket chain, playing a crucial role in the lives of Texas residents with its exceptional service and product offerings.
I placed a prescription for my pet and the young man who helped me was incredibly kind. The pharmacist came over to help with the prescription and was just as helpful. The service is excellent. Thank you.
June 2025
Excellent customer service! The phones were down but Austin was able to help me get what I needed!
February 2025
Never have a problem with my meds and staff is always very helpful
