H-E-B Pharmacy, located at 12680 W Lake Houston Pkwy 8 in Houston, has earned the top spot in customer satisfaction for supermarket pharmacies by J.D. Power for the third consecutive year in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine childhood and adult immunizations, including the COVID-19 vaccine. Customers appreciate the fresh produce and wide stock available at the H-E-B store, though some express concern about the crowded aisles caused by personal and curbside shoppers. Additionally, feedback indicates a desire for more relaxing music in the store. While many customers praise the pharmacy's helpfulness and customer service, suggestions have been made to improve the medication delivery process. For instance, customers would prefer to set up delivery times during their initial call rather than having to call back the next day. Positive experiences are highlighted, such as one customer who switched their entire family's prescriptions to H-E-B after a frustrating experience with another pharmacy. Overall, H-E-B is recognized as a high-quality supermarket chain, playing a crucial role in the lives of Texas residents with its exceptional service and product offerings.
First off I love my HEB! Second , I had the best experience calling to get some prescriptions refilled last minute. Libbey from pharmacy was very polite, attentive, and knowledgeable. Thank you Libbey for making my day that much more worry-free :)
April 2026
I love my heb Pharmacy, would not go anywhere else.
January 2026
Shout out to Patty (I hope I got her name right) a total lifesaver and so helpful.
