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April 2024 by Daysi Martinez
My favorite pharmacy! Everyone is friendly and kind.My favorite pharmacy, everyone is very kind and friendly, I highly recommend it! I've never had any problems .
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March 2024 by Hermenegildo Luis Gasparotto
That's the pharmacy where I get all my shots. The only annoying thing is that you have to fill in a form every time you come in. They should just check their computer.
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February 2024 by Andrew Pearson
My doctor is helping me safely get sober from alcohol, I had a seizure this past Monday and realized I have to stop drinking, so my doctor is supervising my medical detox from alcohol with Lorazepam. My doctor prescribes me day by day, tapering as safe and well tolerated. Tonight, the pharmacist refused to fill my 7 tablets (down from 8 the day before filled at the exact same HEB), citing that she “felt weird about filling my prescription” saying it was “unusual” and she didn’t want to fill the prescription, and outright refused to. I asked her why there was an issue, and explained that I am being helped off of alcohol and trying to do the responsible thing, and that my prescriptions (and doctors appointments) are daily to manage the taper down so I wouldn’t have any medication for the next day if she refused to fill my prescription, and she basically said she didn’t trust my doctor or the situation and she admitted that was only her OPINION. I clarified that it was her opinion and not some policy to make sure I was understanding the situation correctly. I explained how as a pharmacist she should know that abruptly discontinuing benzodiazepine medication can be deadly, and considering I had already been through a seizure Monday, I was feeling pretty scared at what would happen to me being cut off for no reason other than a misanthropic pharmacist's hunch. Not that it should matter, but I came in business attire because I need to pick up my prescriptions each night for the next day after work at the office, and was entirely polite and pleasant until I became legitimately scared for what could happen to me if I had to stop dead my treatment. Despite being scared I was NEVER rude or condescending, just advocating for myself and trying to explain my situation. She didn’t seem to care until I mentioned again how dangerous her “opinion” was to my health, and if I did most likely have a medical complication the next day that the first thing I would do is file a lawsuit. She reluctantly filled the prescription and said I’m never allowed back at her Pharmacy again. I told her that her opinions are dangerous and are going to hurt innocent people who don’t deserve it in the future. When I said that she clapped at me like she was giving some rude applause or congratulations. She is not fit for supervising a pharmacy, nor having any judgement over what a doctor deems a necessary treatment for their patient. I can imagine red flags going up for large quantities of narcotics being prescribed to non sick individuals but this was for 7 tablets of lorazepam, just part of a medical taper to help me stay sober from alcohol safely and for good. Any pharmacist capable of critical thinking could have deduced that I wasn’t there for anything unjustified in the slightest, I also needed to pick up my desonide cream for my face! I’m appalled at the behavior of this woman, her trying to play some kind of hero in her mind is going to put more patients like my self in legitimately dangerous situations. This could have turned out much, much worse than it did, had I had a seizure the next morning with no one around to know and hurt myself, or gone into DT’s and who knows what that could have done to me either. I’m pretty sad about this, and I feel discriminated and made out to be a criminal when I’m very, very clearly trying to do the best thing I can for my health and my life, to get off alcohol and get back to the sobriety I had before so had relapsed. I felt so hurt by the pharmacists actions towards me, I wasn’t able to sleep due to the situation playing out over and over in my mind. I hope action is taken against Lanchi Thai, because everyone will have a better chance at being healthier (and safer) without her managing a pharmacy, or really even working in pharmacy in general. She is a liability to HEB, as well as the patients needing medicine deemed appropriate and necessary by their doctors.My review is apparently too long so I will finish the review on my next post:
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February 2024 by Stephen Gill
My go to pharmacy. Always on point and never any issues. They work as fast as possible to get your prescriptions ready. Hours of operation are decent too. I recommend them.
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December 2023 by Frank L
They gave us the wrong medication. Then refused to take a return, with receipt. Even though the bottle or bag was not open. 100 bucks down the drain.
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October 2023 by Eric B.
This store refuses to keep the handicapped motorized carts plugged in and charged up. So you get half way through your shopping list and it does in you and then you have to wait until someone brings you another cart, another cart that is also only partially charged. A child can plug a cord into an outlet but H‑E‑B employees seem incapable of doing this simple task.
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October 2023 by Aliyah Thomas
This has to be the worst pharmacy on earth. They lack empathy and attention to detail. I need a pharmacy that will care about my health instead of treating me like just another number. They don’t follow up with doctors offices, or the patient and have the worst attitudes. The pharmacist puts a huge stain on the H‑E‑B brand.
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October 2023 by eric b
Low cost medicine and low cost vaccinations. Excellent customer service. Walgreens wanted $15.00 to fill a prescription, at H‑E‑B it cost less than $3.00. Their drive through is fast.
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September 2023 by Reed Ashton K.
I will never go to this H‑E‑B again. It's not worth fighting the crowds in the store, getting yelled at and threatened in the parking lot over spaces, and the extremely long checkout lines. The other shoppers are extremely rude and unfriendly making this a very stressful grocery shopping environment. The one on San Felipe is much better or just go to Randall's for a relaxing trip. It's worth the extra few dollars to not be harassed in the parking lot.
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September 2023 by Tayler S.
Best H‑E‑B in houston!! Quality products and top tier meat/seafood offered. Staff is great, lines are short and move fast. Spacious floor plan and ease to navigate. We usually go to our local H‑E‑B on Kempwood but this is where we go for our steaks!
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September 2023 by Carlos Aguilar
Horrible service. That girl India was rude and never let me talk, after waiitng forever in the drive thru. Mind you was at the window, not in line
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August 2023 by Manuel H.
This review is for their pharmacy.I just moved into this area of Houston. I always get my medicine at an HEB. Their automated reminders that your medicines are ready for pick up is a great feature.Like I said that I am new and had my meds transfered to this HEB. When I lived in La Porte the meds would take 2 to 3 days before I would get a call to get them. Well I was shocked when I got a call just hours after the doctor called in my order. I really expected to hear that there was a problem but NOOOO my order was ready. I couldn't believe it. Then to top it off the young lady was pleasant and very helpful. She changed the bottle to an easy off top and made a note in the computer for all my future meds to have the easy bottle tops.I will be returning.
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August 2023 by E BRO
I am so tired of looking for an ADA motorized scooter only to find out that even though the scooters are next to electrical outlets not one single employee has bothered to plug any of them in. Scooters with dead batteries are the same as having no scooters. Apparently the manager does not take this issue seriously because if the manager did take it seriously then he would instruct his employees to keep the scooters plugged in. 10 year old children can plug cords into electrical outlets, why can’t H‑E‑B employees? Obviously no one tells the employees to do so or the employees choose to ignore their instructions. If the employees are ignoring their instructions then why are they still employed? No one at H‑E‑B cares. It seems that H‑E‑B is attempting to discourage handicapped consumers from shopping at H‑E‑B.Nothing else makes sense.
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July 2023 by Andy D.
The gold standards of H-E-B!This H-E-B market is the biggest, nicest, and cleanest one I've been to during my tenure in Texas!This H-E-B is conveniently located off of the Katy Freeway, in a well-established shopping plaza (filled with other amazing shopping options to pick from). I came in wanting one item, and left with a shopping cart full of things.Love this H-E-B, definitely will be back!
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July 2023 by Milton Jones
Harassed, belittled, embarrassed, and discrimination! This is my experience at this pharmacy on 3 occasions at this store today. I gave them a two star because the pharmacist was accommodating after I engaged her. She demonstrated her knowledge of the insurance process which her personnel failed to do. I went there to pick up my wife’s prescriptions. When I got there, I gave the lady my wife’s insurance card. She immediately told me she needed more information than were on the card. I was puzzled because I have this insurance for almost 20 years. During this time, I used many pharmacies and was never required to provide anymore information that the DOD benefit number. I told her she would have to call the insurance company because I didn’t know what else she required. Well, she got on the phone with the insurance company then she came back and told me the insurance is not valid. My blood pressure spiked but I held my composure and went outside to call the insurance company. My information, which I knew, checked out correctly. I went back into the store. The lady wasn’t there so I spoke to a man. He refused to even let me explain what was going on I left. At the time, I decided that I move my prescriptions to another pharmacy and be done with HEB Pharmacy. On my way home, I decided to call the Pharmacist. Although she tried to defend her people’s action, knew exactly what to do and told me to return to the store and she would take care of it. Her reaction gave me mixed emotions because she was there and I am sure she over heard the conversation but never intervene to correct the problem. I was in no condition to return to the store immediately so I waited until I calm down. I went back to the store and asked for the pharmacist a couple hours later. She had left for the day but the associate pharmacist stepped in to represent her. She tried to present the same augment as the employees did earlier and became very defensive when I told her she was applying g the wrong process to my insurance company. She totally disregarded me and turned to my wife and asked her if she was the primary policyholder. I told her I was the primary policyholder and asked her to call the pharmacist. After speaking with the pharmacist she said spelling of my wife’s name was incorrect on the prescription request. She tried to pass the buck by blaming the clinic instead of accepting and fixing their failure to recognize that my wife’s was spelled correctly on her ID and the insurance card. This is the type of harassment that black men are confronted with daily. I know this woman’s attitude and reaction would’ve been different if I was white, Chinese, or Hispanic. Black men are constantly put in these situations where we have to be on the defense. It’s not because we are angry or want to be angry. We are always ready for the next situation regardless of how right we are.
