Hampton Inn Houston-Willowbrook Mall is currently undergoing renovations, which has led to mixed reviews from guests. While some appreciate the friendly and helpful staff, and the convenient location near the highway and restaurants, others express concerns about the condition of the hotel during their stay. Guests noted that room numbers were temporarily marked with paper, and there was drywall dust in bathrooms, along with issues such as mildew smells and dirty toilets. The breakfast service has also received criticism, as guests had to walk to a nearby hotel for breakfast due to the ongoing renovations. Some guests felt that the hotel’s pricing was appropriate given the circumstances, while others were dissatisfied with the incidentals charge and the quality of service. The staff has been highlighted as generally nice, although there have been reports of rude treatment towards some guests. Overall, while the hotel has potential with its cozy rooms and great staff, the current renovation process has affected the experience for many visitors.
Hotel is under renovation,staff and management worked hard to make the stay as comfortable as possible despite this so worth 4 stars. Front desk and housekeeping friendly and helpful, location is great.
December 2025
Didn't like the fact that this particular place charged $100 a night on incidentals and in the midst of remodeling with a poor service of breakfast
October 2025
They were in the middle of renovations during my stay. Room numbers were pieces of paper and there was no free breakfast, you had to walk to the hotel next door for that. Which was also pointed out with hand written pieces of paper taped to the wall. There was drywall dust in the bathroom and random holes in the bathroom... read full comment
