Hertz Car Rental - Houston - Savings Group Travel HLE
Hertz,
Car RentalHours:
11830 Westheimer Rd, Houston TX 77077 Hours
About Hertz Car Rental - Houston - Savings Group Travel HLE
Hertz Car Rental - Houston - Savings Group Travel HLE, located at 11830 Westheimer Road, provides a reliable car rental experience with a focus on customer service. The office ensures that all vehicles are cleaned and sanitized before and after every rental, promoting confidence in their service. Many customers have praised staff members, particularly Nancy, for her helpfulness, honesty, and professionalism. She is noted for making the rental process quick and smooth, often exceeding expectations. Another staff member, Shahid, received commendations for his courteous service, especially when he upgraded a customer to a more suitable vehicle at no extra charge. Overall, visitors appreciate the friendly and polite staff, making this location a preferred choice for many. Hertz also offers the convenience of returning vehicles at different locations across the U.S., enhancing the rental experience.
Most Recent Reviews
December 2025
Horrible customer service
No respect
I just don’t understand after all these bad reviews why haven’t they had a change in management or employees
Like majority of the people have the same issues with the same people but yet they are still employed
November 2025
What can I say the car was good and the young lady was sweet and when I returned my vehicle the gentleman was polite and so courteous this is my go to spot from now on
October 2025
Due to the reviews, I was very hesitant to rent from this location, but thanks to Nancy, my experience went very well. Nancy was very nice, helpful, and honest! She also ensured that the process was quick and smooth. I would definitely recommend her to others. Thanks Nancy for your amazing customer service!
More Comments(116)
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