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February 2024 by Beth Kai
We stay here when we come to Houston, plenty of restaurants and shopping nearby. Older, pretty building, rooms are nice and clean, comfy beds. Downloading the Hilton app and becoming an honors member makes for ease in reserving, checking in/out, room control, etc. on site bar, breakfast.
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February 2024 by Richard Lefebvre
An older property, but well maintained and staffed.
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February 2024 by Mr. Austin
The hotel wasn’t bad but the location isn’t good. My truck was stolen from the parking lot between 10pm and 11pm on February 7th. The hotel had no cameras to help me with footage. Houston police said this problem is so overwhelming that they can’t keep up. It’s been over a week and case isn’t even assigned yet. Beware folks!
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February 2024 by Mike Kelly
This is the second and last time I stay here. I’ve been a gold member for that last 6 years and travel to Houston every week and stay at different properties. I had over 30 stays in 23 and already have 6 in 24. They charged me for my upgrade and said it was a management decision moving forward to charge for gold member upgrades. You just lost a customer.
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January 2024 by Lucy Dimova
Rooms: Very clean.
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December 2023 by FELIPE VERA
They have charged me with a charge that I do not recognize and I have called several times and they do not answer me.I need to know how I can solve this situation in the face of such terrible costumer service.Felipe R.
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December 2023 by Alyce Parsons
Comfortable. Utilitarian. Budget dominated their service.
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December 2023 by Andrea Cronan
Had a 3 night reservation. On 2nd day a soccer team from Mexico and their families bombarded the hotel and wreaked havoc. Went down to cancel 3rd day and go somewhere else and was told that I’d still be charged(dumb) but the manager did upgrade our room, so that was nice. No free breakfast and what we did pay for left much to be desired as did the server guy working it.Noteworthy details: Next door to Willowbrook Women’s Hospital
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December 2023 by Price533
Room was just ok. Charged me $2.50 for a bottle of water. Forgot my toothbrush and called the front desk to see if they had any for sale. They told me to go to a gas station to get one. Rather odd advice. Decided one night was enough and stayed elsewhere.
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December 2023 by Mike van der Kruk
Wij hebben 2 nachten verbleven in dit hotel.De medewerkers zijn erg vriendelijk en de check-in ging erg snel.De kamer is netjes maar niet bijzonder modern.Helaas was het zwembad gesloten waar wij niet vooraf over geïnformeerd waren.Wel mochten we van het zwembad van Life-Time gebruik maken die op ongeveer 5 minuten vanaf het hotel te bereiken was. maar ondanks dat had het wel zo netjes geweest als we hierover geïnformeerd waren.Het hotel ligt op een goede locatie, er zijn genoeg eetgelegenheden (fastfood) in de buurt.Ook is er een winkelcentrum in de buurt, wel heb je overal een auto voor nodig maar dat is in heel de VS.
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December 2023 by Leigh Ann Eckols
For several years, this has been a favorite for family. The location is terrific. For our Thanksgiving 2023 visit, the elevator is misbehaving, the breakfast buffet is abysmal, and notification of restaurant hours lacking. I am fond of restaurants closed on holidays, but not advertising for those needing a meal was absent. Oh yeah, toilet paper out.
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October 2023 by Tommy
The stuff I noticed are easy to resolve, but given how housekeeping is done. I understand how or why things get to the way they are.- Very noticeable lime scale which makes anything that involves water seems instantly dirty.- Water damaged bathroom door.- Drywall caulk kinda out of place.The good things about this hotel is the location, service, room size, the numerous amount of outlets and the bed.
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August 2023 by Lu C.
Very quiet and clean room, breakfast buffet and dinner at reasonable price. Desk staff helpful and efficient. Would stay again
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August 2023 by Sandra Layne
This hotel was gross! Hotel bed sheet had crusted fecal matter on it & toilet had stains!
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July 2023 by Shali Says
They take $100/day for incidentals! There was a sign that said dinner was until 10pm only for the front desk person to tell me it stopped at 9pm then the next morning the manager said dinner IS until 10pm. I had to DoorDash food unnecessarily.
