H&R Block's tax professionals are knowledgeable and can handle all tax needs, maximizing refunds. They offer in-person and remote services, prioritizing the well-being of their communities through COVID-19 safety measures. Customers praise the excellent customer service, with tax preparers like Myra, Rhoenia, and Henry being attentive, professional, and efficient, even with complex tax situations. However, one customer had a negative experience with a tax preparer named Barbara, who made disparaging comments and failed to acknowledge the customer's concerns. Overall, H&R Block provides a mix of positive and negative experiences, with the majority of customers satisfied with the service and expertise of their tax professionals.
It was a pleasure working with Ms. Mona as well as the rest of the staff. Everyone I encountered at the Kirby location was ultra nice. I am glad that I came in. I look forward to working with Mona next year. The Kirby location is conveniently located and the parking lot is huge! All of the staff are professional!
April 2026
I received excellent help from Ms.Mona. She really took the stress off as I had not had my taxes done in a couple of years.
March 2026
Amazing work from Rep Aracely Flores. Highly recommend her!
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
