-
February 2024 by Larry Gonzales
Good hotel when I go to Houston for the weekends, but their security deposit is ridiculous, they will take $100 right away but make you wait a whole week just to get your money back, next time I am just doing cash so they can just hand me my $100 right back at check out.Rooms: Rooms were good, windows were dirty from the outside, so we really couldn't enjoy the views
-
January 2024 by Meet tha Cooperz
Great and clean placeAsk for the upgraded
-
January 2024 by jose martinez
This rating would of been higher if the morning staff was more attentive, room service started knocking early even with the do not disturb sign on the door, talked to manager and she gave little to no care to what I had to say.
-
January 2024 by Countess Reese
Tried calling this hotel around 6:20 am to get more information before booking and was greeted by an agent then asked to hold. For the next 6+ minutes, I listened to them talk about how much one charges as a hairstylist and how she needs to charge more, especially compared to others. They went on and on, and I finally said “hello”because obviously they weren’t working, they’d just forgotten I was on the line. Instead of coming back to the phone to assist, they abruptly stopped the conversation (someone made a shocked noise, not realizing someone was on the line), then immediately hung up without saying anything else. I tried calling again right after, even letting the phone ring for 4+ minutes, but no one picked up. If this is what it’s like before I ever step foot inside the hotel…no thank you.
-
January 2024 by Karen Bertrand
We were in town for the holidays and this hotel is close to our family. Booked this hotel for an 3 night stay. Other than location and comfortable bed, I have nothing good to say. From Checkin, the person smelled like an ashtray being she was smoking outside when we got there. The mirror light in the bathroom had no bulbs which means not enough light in the bathroom when getting ready. Vent in bathroom didn’t work. We were on the 4th floor, so we were surprised by all the noise (music and load people) in middle of the night. It was cold outside so we turned off the ac when we got there and by the time we came back that evening, room had a mildewed smell and carpet felt damp. Only way to keep the smell away was to have the ac on with it being 45 degrees outside. Hyatt usually has a good reputation and we have stayed here before, not sure what is going on now but something needs to be corrected. We will be looking for a different place next trip.
-
January 2024 by Stephen Simon
Room seemed damp. The vent in the bathroom didn't work. Also, the light around the mirror didn't even have a bulb in it.
-
January 2024 by D K
I have stayed at this location several times for business. I don’t doubt others’ experiences, but mine have truly been positive. The rooms have always been very clean. Once, the room smelled smoky, but they immediately changed my room and felt badly because this is a non smoking facility. I have always dealt with friendly staff… very accommodating. The location is convenient, and there are places to eat nearby. It’s not a dangerous area, but busy being off the freeway. I used to live in this area, and it is a relatively safe place. No strangers/homeless or anything like that around the premises or area really.Breakfast is subpar … but very very clean! Make a waffle with great toppings or a yogurt/toast or go to a nearby restaurant. I hope this helps combat the negatives, because I really rely on reviews myself. As a professional traveling, it works well for me!
-
December 2023 by Ale
Bussines trip perfect place no to far from main freeways in Houston breakfast
-
December 2023 by Alisa
Worst experience with this hotel. I would never come again and NOT recommend for others too. Very bad customer service that even I couldn't dare to ask for an extra pillow or blanket. Bad breakfast too with cold coffee served 24 hr (you'll never find hot coffee). I highly suggest their management to train their employees and bring further improvements if they don't want to lose more customers.
-
November 2023 by Aimal Khan
The staff at this place are horrible, i checked In on thanksgiving night and the lady in the front desk was extremely rude, we asked for extra pillow and the response i dont have it and she really didn't want to talk to us and respond to any question. They also run out of everything in the morning if you arrive late. Make sure you wake up early and do your breakfast and expect very rude and unfriendly staff. Looks like they don't know how to greet their guests. The rooms are good and clean. The location is a bit far from downtown but worth the price as you can save on parking however I wouldn't recommend staying at this place due to their bad customer service. It seems their staff don't want to work at this place, from front desk to cleaners to breakfast serving staff were all rude, not respectful and simply seems like they are working at this place as they don't have any other option
-
November 2023 by Sonia Larry
Nice location with several restaurants nearby. The rooms looked nice and clean. The only disappointment was breakfast. 9 am on Saturday we came down and there were no eggs. The pan looked like it was empty for some time. Not much in the way of other choices. Left to go to IHOP.
-
November 2023 by jean jenny santiago
Maintenance man needed!!! Elevator broken, pool closed, faucets not functioning, internet up and down, room keys needed to be reset everyday, burnt breakfast. Ugh. I'm looking for a new place to stay next time I'm in Houston. It was starting to fall apart last time a few months ago, but 2 weeks ago, it was worse.Rooms: Clean rooms. Nice smell.
-
October 2023 by Fernando Lopez
Room was spacious and super clean. It did not take long to get room temp at a comfortable setting. I like the towels. Bed was comfy. I received excellent service from front desk. Staff were nice and friendly. Breakfast was just okay but acceptable. I would most likely stay here again. There was not much activity around but quiet. There is a train nearby.Rooms: Super clean and comfortable.
-
October 2023 by LoriM
Located next to a freeway and railroad tracks. Could hear train horn and louder cars. Hallways and room smelled musty. Bed was too soft, woke up with a backache. AC didn't seem to work well and room felt damp and humid. Had a stained towel. Glasses not wrapped. Breakfast was missing items, and not everything was replenished. When we checked out, there was no record we checked in.
-
August 2023 by Luis C.
Stayed here 2 other times. Here for 6 days room keys failed 3day straight, breakfast...would have been better at the gas station down the street. Power outage twice? Cable and internet got out. Just horrible. The good thing is all be heading home Sunday get out of here.
