InvesTex Credit Union is a longstanding financial institution with over 10 to 20 years of service for many customers. Members appreciate the helpful and kind staff, especially highlighting Will Simmons, who is considered the best and most patient employee dedicated to assisting clients. The credit union has a reputation for good customer service from its staff, who are generally described as awesome and caring. Many customers have trusted InvesTex for car purchases, refinancing, and other banking needs, often noting their loyalty over the years. However, some reviews point out areas needing improvement. Communication can be challenging, especially when trying to reach representatives by phone, with some customers having to leave messages and not always receiving callbacks. Customer service experiences vary; while some staff members like Maria Guerra are praised for their pleasantness, others report long wait times, especially during deposit transactions, which can take up to 40 minutes. Additionally, there are concerns about billing issues, such as unauthorized insurance charges added without clear explanation, and difficulty in resolving these problems promptly. Customers advise reading contracts carefully and being cautious when signing documents. Overall, InvesTex Credit Union is valued for its long history, helpful staff, and trusted service, but it faces challenges with communication, wait times, and billing transparency.
Flor Cruz was excellent to work with. Very detailed and responsive!
December 2025
William Simmons did an outstanding job helping my husband and me secure a vehicle quickly and efficiently. I truly appreciate his professionalism and promptness — thanks to Will, we were able to drive away in a beautiful SUV with a smooth and stress-free experience.
December 2025
That young man William is great, thank you for helping me set up my online banking.
