James Avery Artisan Jewelry is a store that creates jewelry inspired by love, family, friendship, and faith. All pieces, including charms, rings, necklaces, bracelets, and earrings, are designed and made in Texas Hill Country workshops, near where the company was founded in 1954. Customers can visit the store at Westlake Marketplace in Houston to experience the brand firsthand. Shoppers often find the staff helpful and attentive. One customer praised an employee named Kierra for her knowledge, patience, and assistance in helping with jewelry selections and sizing, describing her service as 10/10. Another customer appreciated Christina’s help in Spanish, which made their mom feel comfortable when choosing a bracelet and charm for a friend. The store's environment is described as clean, well-organized, and easy to navigate. Despite some negative experiences, staff members like Ms. Stacy have been credited with turning situations around through attentive and encouraging customer service. Overall, customers find the jewelry to be reasonably priced, and many leave satisfied with their purchases, which they feel hold up well over time. James Avery remains a trusted place for meaningful jewelry gifts and personalized service.
Kierra was so sweet, knowledgeable & attentive! She took her time showing me all the different bracelets & helping me get sized. 10/10 customer service.
August 2025
This location usually has great customer service. But today, Alma was cold and not welcoming at all.
July 2025
Went to pick up an online order. Ended up buying more pieces while doing so. Kierra was so attentive, helpful, and knowledgeable. She was also very patient. Thanks again
