Kiehl's Since 1851 is a store with helpful and knowledgeable staff who provide educational skin tests and give product samples based on skin type and needs. Customers love specific products like the creme de corps, whipped body butter, and ultra facial cream. The shopping experience is often described as fun, solid, and great, with associates who save valuable time. However, some stock information can be unclear, and the normal SPF sunscreen is noted to have a very bad smell. The store itself does not offer discounts or reward points, leading some to recommend purchasing from the website or department stores instead.
I had the best facial with Jaylin at Kiehl's Houston! She is knowledgeable, gentle, and took the time to explain every step of the process. Her caring touch made the experience so relaxing. I highly recommend Jaylin to anyone looking for an amazing facial!
May 2026
Jaylin is an incredible aesthetician: kind, knowledgeable, and let me know about the upcoming summer sale starting June 10th.
I really enjoyed my time here. They have an advanced skin scanning machine that breaks down hydration, redness, UV damage etc.
September 2025
Toni was incredibly patient, helpful, and kind.
Kiehl's makes good products but Toni was the difference maker that would lead to me continuing to support this brand.
