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February 2024 by هتان
Beautiful, well-functioning products also test your skin and give you what your skin deserves
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December 2023 by Chris T.
I love almost everything here for skin care .. But so sad to say this location had a horrible customer service .. not friendly and need a training for customer service .. Not coming back to this location at all .. Bad experience everything i purchase products here .. too bad .. Not recommending this place at all .0 star ..
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October 2023 by Ada Mezie-Ezumah
I always purchase the creme de corps but today I had the skin test and it was very educational. I love the whipped body butter, ultra facial cream and creme de corps. I also like receiving the sample sizes of the beauty products.
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October 2023 by Regina Fugat
Good service.Sign up for emails alerting you to great offers.
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March 2023 by Frouzan “Rosa” Ali Niyaei
Had a visit to inquire about the light version of spf sunscreen cream which comes in white and blue but the lady there didn’t have any clue when it’s gona be restock , I didn’t like the normal spf as it smells very bad ,plus who ever wants to get something from kiehl I recommend using their website or the department stores as the store itself doesn’t give you any discount or reward points
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March 2023 by Frouzan Ali Niyaei (Rosa)
Had a visit to inquire about the light version of spf sunscreen cream which comes in white and blue but the lady there didn’t have any clue when it’s gona be restock , I didn’t like the normal spf as it smells very bad ,plus who ever wants to get something from kiehl I recommend using their website or the department stores as the store itself doesn’t give you any discount or reward points
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January 2023 by mayokun aduwo
I am a customer of Kiehl's, I have been for over 10years and I love this particular Kehil's store, the staff are helpful and knowledgeable
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November 2022 by Vinh Diep
Kiehl’s known for 2 things, their face cream and terrible stuckup customer service. Dont bother calling them, unhelpful even if it’s there mistake.
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November 2022 by Justin Kern
The people who work here wear lab coats and look like scientists.The truth is, they know NOTHING about science. They don't care about the truth.The truth is, all they want to do is sell you lotion. I doubt they are really even scientists at all.
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November 2022 by Teddy Vuong
I don’t know the staff got underpaid or very poor management system, I got there and ask for my moisturizer, but the red hair lady gave me a cold glance as I about to steal something from the store, I felt so bad when I got out from that store. I don’t know if they feel unhappy about the job, i used to work as a sale associate and for sure this is NOT how you should make people feel when they visit your store, I have bern using the brand for several years and this is my first time visit the actual store and it completely ruined my experience with the brand. For sure I will never come back to that store again.
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October 2022 by AD Avenue Group
Great shoping experience. The associate knew all the products I was looking for and help me save some valuable time. Will come back
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October 2022 by Cammie Won
DO NOT order Kiehls online. I accidentally had something shipped to a previous address, and customer service did not do anything but put it on UPS. What is the point of customer service if they can't reroute my shipment an hour after I order something or refund me because UPS delivered it anyway when I changed the address? Terrible policies and it's such a shame because I do love their products. They also won't allow feedback on their website so I had to leave a review on Google to warn people.
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September 2022 by Sud Roy
The employees were so annoying that they weren’t letting us check the products and were treating us as if we were going to steal something from the store. They kept disturbing us and made us feel unwelcome. We bought an overnight moisturizer from the store but had a horrible experience with the employees who were acting as if they own the place. I came with the mindset of buying three products from the store but due to their their disgusting behavior I couldn’t even stand there properly to test the products.
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June 2022 by Donna T.
6.17.22My daughter and I went in to look around and possible buy some skincare products. We were greeted and then watched the entire time we shopped. It was very uncomfortable. We decided to not buy anything even though they were having a great sale. They need to work on their customer service. The 3 stars are for the products.
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February 2022 by shawn jackson
Not only does Kiehl's sell wonderful products, but they also have fabulous customer service! Toni in Highland Village took the time to reach out to other stores to locate a product I needed quickly, reconfirmed product availability at the Boca store, and then seamlessly passed me along to the other store where I was able to finish my transaction. I greatly appreciate her help and know that I have yet another reason to shop at Kiehl's!
