This Lids location provides excellent customer service with staff who are helpful, patient, and knowledgeable. Employees go above and beyond to assist customers in finding the perfect hat or customizing items exactly as desired. The process is described as super easy. Even during busy times, the team remains delightful and handles situations promptly. The store has a cool selection, though specific desired items may not always be in stock. Overall, experiences are amazing, with many customers recommending this as the only Lids to visit in the area.
April and Brittney really came through and helped me customize my hat exactly how I wanted it. Super easy process and they knew what they were doing. If you’re in Houston, this is the only Lids you should be going to — anywhere else is just a waste of time and money.
January 2025
I didn’t get the person’s name but he was awesome. They had my patch set and done in 10mins.
June 2024
It’s a like most lids stores but it’s workable. Customer service was on point. Will return ?
