Lone Star Defense & Arms LLC is highly regarded for its excellent customer service and knowledgeable staff. Customers praise the friendly, professional, and helpful attitude of the team, especially David and Amy, who make every visit welcoming and personable. The shop offers a wide selection of used firearms and can order almost anything, making it a convenient choice for both first-time buyers and experienced gun owners. The FFL transfer fee is notably low at only $15, which is considered a great value and a major reason many customers recommend the shop. The staff is also appreciated for their transparency, quick communication, and seamless transfer process. The shop is clean, organized, and provides a friendly environment where customers feel cared for and respected. Many reviews mention the staff's attentiveness and their effort to develop personal relationships with clients. Overall, Lone Star Defense & Arms LLC is viewed as a trusted, community-focused business that offers top-tier service, making it a preferred destination for firearm purchases, transfers, and consignments in Houston.