Lush Cosmetics Highland Village is a popular store known for its fresh, handmade, cruelty-free, and vegetarian bath, body, and hair products. Many customers appreciate its wide selection, including iconic bath bombs, body butters, vegan haircare, and fresh face masks. A significant portion of products, over 35%, are naked (packaging-free), and most packaging is made from recycled and recyclable materials, emphasizing the company’s commitment to ethics and sustainability. Customers consistently praise the friendly and welcoming staff, highlighting employees like Ayana, Cena, Kristen, and Harlow for their helpfulness, patience, and extensive product knowledge. Visitors often mention receiving personalized suggestions, especially for specific skin types, which enhances their shopping experience. The staff’s dedication to customer service is frequently described as excellent, with some customers sharing that they left the store with more products than initially planned because of the caring assistance they received. Overall, Lush Highland Village is appreciated not only for its ethical and fun products but also for its attentive and caring staff, making it a favorite location in Houston.
